Certified Medical Assistant (CMA/RMA) - Ear Nose Throat/OHNS

The Certified Medical Assistant / Registered Medical Assistant plays a key role in creating a smooth, supportive, and efficient experience for patients in an Otolaryngology-Head & Neck Surgery clinic. This role blends clinical skill with patientcentered care, assisting providers during specialized ENT evaluations and treatments. CMAs/RMAs help guide patients through visits, support procedures such as endoscopies and ear cleanings, and ensure the clinic flows seamlessly from checkin to checkout.

• Registered Medical Assistant (RMA) - American Medical Technologists (AMT)
• Nationally Registered Certified Medical Assistant (NRCMA) - National Association for Health Professionals (NAHP)
• Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)
• Basic Life Support (BLS) within 30 days - American Heart Association (AHA)
• Registered Medical Assistant (RMA) - American Allied Health (AAH)
• Registered Medical Assistant (RMA) - American Registry of Medical Assistants (ARMA)
• Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)
• Certified Medical Assistant (NCCT) - National Center for Competency Testing (NCCT)
• Education requirement: High School Diploma or GED

• Collect patient information: chief complaint, family/social/surgical history, medication reconciliation
• Complete telephone communications with patients, families, pharmacies, and other facilities as directed
• Gather and maintain patient information via phone per department policies
• Perform administrative tasks: checkin/out, prior authorizations, scheduling, benefits verification, referrals, and testing coordination
• Carry out office procedures per department competencies
• Perform procedures such as urine catheterization, bladder scanning, suture/staple removal, cast application/removal, and pointofcare diagnostic testing
• Read negative TB skin tests or escalate to nursing staff if positive indications appear
• Provide written instructions for procedures, medications, or followup per provider direction
• Retrieve and provide conditionspecific education materials per provider orders
• Administer medications per provider order
• Assist with prescription refills per protocol, call medications into pharmacies, notify patients, and document in EMR
• Maintain competencies for pointofcare testing, equipment handling, and specialty skills
• Room patients from lobby to exam room and obtain all vital signs
• Upload outside CDs and photos to Epic; transfer scope videos from flash drive to Idrive
• Set up scope towers and clean scopes after exams
• Assist with procedures such as biopsies, tube placements, and chemical cautery
• Spray patients with lidocaine/Afrin prior to scope procedures

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.