Loan Servicing Representative

Join a Great Place to Work-certified company! Consumers Credit Union (CCU) is hiring a Loan Servicing Representative. This is an excellent early-career opportunity in a fast-paced, high-volume environment.

Location & Schedule:

• Hybrid schedule with up to three days per week at our corporate office in Lake Forest, IL.
• Local Northern IL/Southeast WI candidates only!

As a Loan Servicing Representative, you'll partner with teams across CCU to support a wide range of loan servicing needs. Your primary focus will be securing vehicle titles, with additional support for boat and recreational vehicle loans. You'll also handle member and internal escalations related to titles and insurance.

Main Duties & Responsibilities:

• Follow policies, procedures, and regulatory guidelines; validate information with DMVs, internal teams, and vendors.
• Resolve escalated title issues end-to-end and respond within established timelines.
• Follow up on servicing requests by coordinating with third parties and using external systems when needed.
• Partner with cross-functional teams to implement enhancements to programs, systems, and processes.
• Maintain accurate loan records in the core system by correcting keying and funding errors based on title documentation.
• Prepare and submit required documentation to state and county agencies.
• Process insurance servicing requests and complete follow-up as needed.

Qualifications:

• High school diploma or equivalent
• One or more years of experience in an office or administrative setting with strong computer proficiency (banking or lending experience is a plus, but not required).
• Self-starter with the ability to work independently
• Strong problem-solving skills and time-management skills
• Strong organizational skills and attention to detail
• Ability to work a full-time schedule during the following hours:




• Monday-Friday: 9:30 a.m.-6:00 p.m.

Compensation:

The salary range for this role is $16.67 to $25.01 per hour. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

About CCU

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.4 billion in assets and serves more than 275,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.