Quality Improvement Specialist NCQA - Denver Health Medical Plan (* Weekly Hybrid Schedule Requirement *)

We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Job Summary

The Quality Improvement (QI) Specialist supports the design, implementation, and evaluation of quality initiatives that enhance member outcomes, strengthen provider performance, and ensure compliance with regulatory requirements. This role is critical in advancing health plan performance across HEDIS, Medicare Stars, CAHPS, and Colorado Medicaid quality programs, while supporting NCQA accreditation and other compliance activities. The QI Specialist collaborates with cross-functional teams and external stakeholders to drive measurable improvements in clinical care, operational processes, and member experience.

Essential Functions:

• Colorado Medicaid Quality Programs: Ensure compliance with HCPF quality requirements, including performance improvement projects (PIPs), External Quality Review Organization (EQRO) reporting, and population health initiatives. (20%)
• NCQA & Compliance: Support National Committee for Quality Assurance: (NCQA) accreditation readiness and regulatory audits by maintaining accurate documentation and work plans. Stay current on Centers for Medicare & Medicaid Services (CMS), NCQA, and Health Care Policy and Financing (HCPF) guidelines.
  (5%)
• Population Health & Outcomes: Partner with care management, pharmacy, and provider networks to design and implement quality interventions that improve outcomes and reduce disparities. (10%)
• Process Improvement: Apply quality improvement methodologies (e.g., PDSA, Lean, Six Sigma) to evaluate workflows, streamline processes, and enhance operational efficiency. (15%)
• Member & Provider Experience: Collect and analyze feedback (CAHPS, surveys, advisory groups) to inform strategies that improve access, coordination, and satisfaction. (10%)
• Data Analysis & Reporting: Develop dashboards, reports, and presentations for leadership, committees, and external stakeholders, ensuring accuracy and timeliness. (20%)
• Committee Participation: Facilitate or support quality committees, workgroups, and cross-departmental projects 15focused on clinical and operational improvement. (20%)

Education:

• Bachelor's Degree Public Health, Nursing, or related field required

Work Experience:

• 4-6 years' experience in health plan quality improvement, with direct experience in HEDIS and Stars required

Licenses:

• CPHQ-Certified Professional Healthcare Quality - NAHQ - National Association for Healthcare Quality
• GREENBELT-Green Belt - SSGI - Six Sigma Global Institute

Knowledge, Skills and Abilities:

• Familiarity with Colorado Medicaid quality programs, HCPF requirements, and EQRO processes.
• Demonstrated knowledge of NCQA accreditation standards, CMS requirements, and managed care operations.
• Strong data analysis and reporting skills (Excel required; Tableau, SAS, or other tools preferred).
• Excellent communication and project management skills with ability to influence cross-functional teams.
• Strong Verbal and written skills

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays

• 100% paid parental leave up to 6 weeks

• Immediate eligibility for retirement plans with employer contribution up to 9.5%

• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.

• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center

• Free RTD EcoPass (public transportation)

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado's primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.