Community Library Manager, Senior - Community Engagement

This position must be able to:

• demonstrate strong leadership skills
• maintain awareness and responsiveness to the changing needs in the community
  mentor staff
• the ability to make meaningful contributions to system-wide policies and procedures
• communicate effectively with staff at all levels of the organization, partners, and community-based organizations

Additionally, the Community Library Manager, Senior must be able to develop productive relationships and partnerships with organizations, that increase usage of library resources and develop new library customers.

The functions of this position include but are not limited to:

This position is regularly assigned complex administrative projects and will be assigned as manager in charge of a cluster of libraries in the absence of the Library Regional Manager.

Within the Community Engagement section, the functions of this position include but are not limited to: supervising and training staff, managing public service projects and programs, facilitating partnerships, coordinating, and cultivating outreach efforts, coordinating and supporting division-wide initiatives, reference services, community advisory, managing services and classes, and managing library innovation in the field of librarianship. This position is also responsible for serving as a liaison to county-wide community, literacy, partner organizations, projects and reviewing population needs.

This position will also perform related work as assigned and may be assigned to work at any library location based on operational needs.

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Ensures that regional library service or system-wide function is delivered as scheduled with sufficient staff and that building equipment is operational and library resources are available for customers; reports resource concerns (building, equipment, staffing, collections) as needed. Coordinates the regional library activities and collection needs. Maintains awareness of library facility needs and communicates concerns in a timely manner to minimize liabilities.

Supports the planning, coordination, and organization of the functional, programmatic, and physical aspects of library services and the facility at a regional library, including new initiatives (plan of service); plans and coordinates services to ensure health and safety of library users and staff, including facility maintenance, health and safety issues, evacuation drills, incident preparedness/emergency training for staff.

Supervises library staff and effectively addresses performance concerns; trains and directs staff; evaluates subordinates, counsels, and recognizes when appropriate; provides information to staff about library policies and changes; participates in interview panels, ensures mandatory trainings are completed and encourages the professional development of all staff within their team. Addresses staffing challenges created by vacancies and long-term leave; prepares payroll; provides guidance to supervisors and assists with duties and tasks; ensures that staff are trained in all aspects of public service; conducts all staff meetings and provides progress updates to administration through meetings and reports as appropriate; attends administrative meetings and shares information from these meetings with staff.

Represents the regional library or system-wide service and addresses disputes verbally and in writing. Resolves complex transaction discrepancies; collaborates with the Friends of the Library and other members of the community to enhance library services and promote the library and its resources.

Performs frequent reviews and updates to the regional library or system-wide plan of service to reflect changing community needs. Shares information about library resources with stakeholders; and identifies opportunities for outreach, partnerships, and collaboration within their community. Prepares a variety of statistical reports related to library usage.

Shares information regarding current literature, trends, and developments in the field of library science appropriate to the areas of assignment, and professional library principles, practices, and techniques.

Guides staff in providing excellent customer service, exercises discretion as appropriate to meet customer needs; contributes to the development and implementation of library procedures.

Performs related work as assigned.

• Tech Savvy:
  Anticipates and adopts innovations in business-building digital and technology applications. Investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.
• Manages Complexity:
  Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
• Decision Quality:
  Makes good and timely decisions that keep the organization moving forward. Knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.
• Plans and Aligns:
  Plans and prioritizes work to meet commitments aligned with organizational goals. Stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own team's work with other workgroups'. Looks ahead to determine and obtain needed resources to complete plans.
• Optimizes Work Processes:
  Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.
• Ensures Accountability:
  Holds self and others accountable to meet commitments. Measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
• Manages Conflict:
  Handles conflict situations effectively, with a minimum of noise. Seeks out a variety of opinions and options; maintains an open mind; takes steps to ensure conflict remains constructive; avoids polarized or unilateral decisions; seeks agreement on critical issues.
• Interpersonal Savvy:
  Relates openly and comfortably with diverse groups of people. Picks up on group interpersonal dynamics and finds ways to work effectively within these parameters; resolves difficult interpersonal situations within the team; works to build greater group harmony. Coaches team members on interpersonal skills.
• Builds Effective Teams:
  Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Connects with others on team projects and leverages their strengths and knowledge to deliver the best possible results. Champions the decisions of the team and operates in a way that builds team spirit.
• Communicates Effectively:
  Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.
• Organizational Savvy:
  Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. Builds support for ideas among key decision makers and stakeholders. Anticipates political difficulties and identifies ways to overcome any resistance.

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 20 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

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Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.