LPN - Patient Portal Ambassador

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for an EMR LPN to support our office in Norfolk remotely.

Position Summary

The LPN - Patient Portal Coordinator is responsible for managing and coordinating high volumes of incoming patient portal messages and refill requests. This role requires strong clinical judgment, excellent communication skills, and the ability to work efficiently in a fast-paced, remote environment. The LPN will respond to patients within scope of practice and collaborate closely with providers and clinical teams to ensure timely, accurate follow-up and resolution of patient concerns.

***Please take this quick survey once you've submitted your resume to complete the application process: LPN PI Survey Link

****If you have completed the survey before, even for another position, please do not take it again.

• Manage and coordinate incoming patient portal messages in a timely and efficient manner
• Respond independently to patient inquiries within LPN scope of practice and established protocols
• Collaborate with providers and clinical teams to address patient concerns requiring escalation or clinical decision-making
• Ensure timely follow-up and full resolution of patient portal communications
• Process prescription refill requests, including routing controlled/2FA medications to the appropriate provider
• Maintain organized workflow to manage high message volumes and prioritize urgent concerns appropriately
• Document all patient interactions, provider communications, and actions taken accurately and thoroughly

• High school graduate or equivalent. Graduate from an accredited school for practical nursing.
• Current LPN state license and registration with the State Board of Practical Nursing in practicing state.
• Minimum of two years-experience as a practical nurse in a hospital or clinic setting preferred but not required.
• Current CPR certification required.
• Strong computer skills.
• Oncology experience preferred but not required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires the ability to bend, stoop, twist; assist patients in moving; assist patients in arising from exam table or bed; push wheelchair patients; assist patients in arising from and returning to wheelchair. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment.