Technical Operation Advisor, Energy

A technical support advisorprovides help andtroubleshooting fortechnical problems with products or services, acting as the "human connection" between users and technology.They resolve issues ranging from simpleaccountor software problems to complex hardware malfunctions through various channels like phone, email, or chat, and often document solutions to help users in the future.The role requires strong problem-solving, analytical, and communication skills to help a wide variety of users.

You will supportTesla EnergyProductsoperational processes,optimizetheir operations, and contribute to their business success. As a key member of the leadership team, you will oversee operational workflows,identifyand implement improvements, and ensure seamless coordination across departments. You will be crucial in ensuring smooth and efficient workflow management, enhancing productivity, and supporting the organization's overall performance with a focus on efficiency, productivity, and the delivery of better service to our customersand installers.This role requires acritical thinkingfocused mindset, attention to detail, and a passion for insights using problem-solving abilities to address challenges quickly and effectively in a fast-paced, cross-functional environment. Excellent oral and written communication skills along with the ability to build relationships will add to your success.

• Process Optimization:Develop SOPs, analyze workflows, andidentifybottlenecks to drive continuous improvement and automation opportunities

• Cross-Functional Collaboration:Partner with stakeholders (Engineering, Commercial Charging, Vehicle Support) to align data requirements, resolve operational gaps, and bridge team communication

• Data-Driven Insights:Review operational metrics to detect trends, assess risks, and recommend mitigation strategies for efficiency and compliance

• Training Leadership:Design and lead full training sessions until the training team is fully operational, ensuring consistency and no duplication of content

• Knowledge Base Ownership:Create/update KB articles independently (including bolt forms) and collaborate with leads/SMEs to ensure accuracy and accessibility

• Technical Communication:Translate complex technical details (e.g.,Powershare, Wall Connector) into clear, structured documentation and training materials

• Strategic Support:Provide leadership with actionable insights for tactical/strategic initiatives, including workforce management, automation, and cross-departmental alignment

• Analytical & Problem-Solving Skills:Strong ability to analyze data,identifytrends, and resolve complex issues

• Collaboration & Organization:Excellent teamwork, communication, and organizational skills with attention to detail

• Adaptability:Thrives in fast-paced, dynamic environments while managing evolving priorities and technologies

• Data Analysis Tools:Proficient in data analysis and visualization tools/techniques (e.g., Excel, SQL, Tableau)

• Technical Understanding:Capable of interpreting complex technical information and systems

• Task Management:Skilled at balancing multiple tasks and priorities effectively

• Preferred Qualifications:Experience with Jira, TCC, or Tesla products (Solar, Powerwall, Wall Connectors)

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program