Customer Experience Coordinator

We are looking for talented individuals who are passionate about making an impact in the company and the community. Apply now and become part of the dynamic energy industry!

If you're someone who enjoys staying organized, solving problems, and working closely with leadership, this role offers a unique opportunity to make an impact. You'll gain high visibility with company leaders, contribute to meaningful projects, and play a key role in keeping operations running smoothly. This is a great opportunity for someone who takes pride in being dependable, detail-oriented, and bringing a positive attitude to everything they do.

What You'll Do

• Support leaders at a high level by managing calendars, meetings, travel, and communications to keep priorities on track
• Leverage Excel to analyze data, create reports, and produce graphs that inform leadership
• Own purchasing and financial coordination including purchase orders, invoicing, expense tracking, and budget reporting
• Prepare polished deliverables by organizing notes from multiple stakeholders and turning them into clear, professional summaries
• Plan and coordinate meetings and projects including agendas, materials, minutes, and follow-ups

What You'll Bring

• Excel skills including data analysis, intermediate formulas and chart/graph creation
• Proficiency in PowerPoint, Canva, and the full Microsoft Office Suite to create clear, visually engaging materials
• Strong organizational and multitasking abilities with a proven ability to prioritize effectively in a fast-paced environment
• A problem-solving mindset with the ability to think critically and improve processes
• Experience managing financial processes such as purchase orders, invoicing, or budget tracking preferred
• A positive, professional attitude with strong communication skills and the ability to work across all levels of an organization

Position Description

Responsible for providing general and complex assistance to Directors and Managers with projects as well as special or higher profile assignments. May be assigned management responsibilities for certain functions or areas; research and compiles data, develops reports, assists in coordinating and planning events and activities; and assists in departmental policy formulation. This position interacts with a varied group of external and internal professionals, across all levels of the organization. Independent judgment is often required to plan, prioritize, and organize a diversified workload and recommend and implement changes in company practices and/or procedures. Individual must act in a professional manner and provide guidance and support to other area assistants and coordinators in company practices.

Position-Related Responsibilities

• Supports Directors and Managers in the Customer organization with goal attainment and area responsibilities.
• Plans and coordinates meetings, meeting materials and agendas, conferences, events and other calendar appointments for Directors and Managers.
• Coordinates, and ensures Directors and Managers have appropriate information for meetings as needed. Transcribes meeting minutes, as requested.
• Manages and maintains calendars, email and other mail for Directors and Managers.
• Coordinates and arranges travel, conferences, and other outside appointments for Directors and Managers and communicates details.
• Manages phone calls, prepares correspondence, presentations, along with Director and Manager communication.
• Completes expense reports, procurement card reconciliations, purchase requisitions, invoice receipts and other documentation for Directors and Managers.
• Tracks and monitors various company dashboard gauges and business strategies.
• Prepares, plans, monitors, and analyzes monthly, quarterly and annual department budget reports, ensuring information is accurate, complete, and entered in a timely fashion.
• Informs Directors and Managers of any budgeting or reporting issues as they arise.
• Plans, coordinates, and executes special projects, as needed.
• Conducts subject research as necessary to complete special projects.
• Compiles, updates, and distributes weekly, quarterly, and annual customer reports as needed.
• Implements new technology that addresses departmental needs.
• Monitors and maintains appropriate levels of office supplies, equipment, and other materials.
• Administers distribution of the department's US and interoffice mail. Opens and sorts related mail.
• Answers telephones, handles calls, routes to appropriate individual, or takes messages.
• Ensures customers, vendors and employees are handled in a professional and courteous manner.
• Maintains various records, job descriptions, development plans and other department materials as required.
• Organizes filing and archive system to facilitate the efficient retrieval of information so that department personnel may accomplish their responsibilities.
• Prepares various confidential departmental reports as assigned.
• Assists department personnel with various projects.
• Must be proficient in Power Point, Word, Excel, and Outlook.
• Coordinates and updates as needed Customer Care intranet.
• Must be familiar with TEP/UNS onboarding and termination process and contractor management system.
• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Knowledge, Skills & Abilities

(Equivalent combination of education and experience will be considered.)

Minimum Qualifications:

High school diploma or GED

Minimum four years' previous secretarial/administrative experience in a professional business environment

Demonstrates proficiency/ability in computer skills, ability to prioritize and problem solve.

Ability to exercise considerable discretion and independent judgment and is capable of analyzing complex information request and determining complex trends and making recommendations on process improvements and efficiencies.

Preferred Qualifications:

Bachelor of Arts degree