Lead Campus Operator

North Carolina State University

$ 33,540 - $ 54,455

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

May 29, 2026

Job Posting Information

Posting Number	PG195028SP
Internal Recruitment	No
Working Title	Lead Campus Operator
Anticipated Hiring Range	$38,000 - $40,000
Work Schedule	This position is in-person, on-site. Work schedule is Monday - Friday; 8:00 am - 5:00 pm (must be flexible between the hours of 7:30 a.m. and 5:00 p.m.)
Job Location	Raleigh, NC
Department	Office of Information Technology - Communication Technologies
About the Department	Communication Technologies (ComTech) provides a variety of voice, data, and video communication services to faculty, staff and students of the university community. ComTech provides the design, installation, maintenance, and management of the network facilities. The department provides conduit/wire materials, installation and maintenance. The department also manages the university switchboard and departmental online directory.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	In addition to being the central answering point for incoming calls to the University, the Lead Operator serves in the critical role as the first point of contact among the operators and receptionists in handling difficult or sensitive calls that require escalation beyond routine operations. Requires dependability, punctuality and must be fully reliable as campus operators must respond to questions/conflicts that may arise from callers in a timely fashion. Coordinate schedules to ensure seamless, uninterrupted phone coverage 8:00am - 5:00pm Monday - Friday including lunch and break periods. Responsible for processing parking permits, maintaining and scheduling appointments, and other duties as assigned. The Campus Operator is knowledgeable of the campus community, programs and services, and other campus-related events.
Other Responsibilities	Campus Operator is responsible for receiving packages, sorting and distributing mail, processing parking permits. Maintains calendar and scheduling appointments, reporting building issues Assists with campus operator training and prepares monthly team schedule based on supervisor's direction General office support duties will be assigned as needed.

Qualifications

Minimum Experience/Education	High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Preferred Qualifications	Demonstrated telephone techniques such as ability to initiate conference phone calls and forward calls as appropriate Demonstrated excellent customer service skills. Ability to work effectively with minimal supervision Experience working on a campus of higher-education is preferred Ability to train new co-workers
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	05/29/2026
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	06/04/2026
Notice to Applicants	Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase "see resume".
Special Instructions	Please include as attachments a resume/CV, cover letter, and contact information for at least 3 professional references.

Position Details

Position Number	00106719
Position Type	SHRA
Position Classification Band Title	Administrative Support Associate
Position Classification Band Level	Journey
Position Classification Salary Range	$ 33,540 - $ 54,455
Salary Grade Equivalency	NC02
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.00
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	516001 - Communication Technologies
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.