Field Service Technician - Minneapolis, MN

PURPOSE

Primary responsibilities are responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner and increase ibml's consumable revenue and customer base of consumables. He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed.

JOB ROLE AND RESPONSIBILITIES

• Maintains thorough knowledge of all ImageTrac mechanical and electronic functions
• Provides effective, timely and competent technical support assistance to customers
• Arrives at customer sites within the contracted response times
• Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)
• Strives to ensure the highest level of customer satisfaction is maintained at all times
• Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software
• Properly follows the call flow for all incident activity
• Ensures that RMA parts are returned in a timely manner and according to current procedures
• Properly tests all work performed to make sure it meets the quality expected of IBML
• Meets all scheduled deadlines
• Be available for dispatches during and after normal business hours as dictated by current contracts
• Analyze customer operational processes for possible opportunities for IBML software sales or services
• Maintain a working knowledge of PCs that are associated with all generations of ibml equipment
• You may be required to submit to criminal/background checks for governmental customer services.

PREFERRED SKILLS, QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Associates level degree in electronics and/or mechanical engineering or equivalent work experience
• Minimum 5 years of experience in field service and a have good credit rating and valid driver's license. A+ Certification is preferred
• Excellent working knowledge of PCs and in servicing electromechanical paper handling devices such as scanners, sorters and copiers.

ADDITIONAL NOTES