Supervisor, Sales Operations

About the Role

A Supervisor, Sales Operations leads a sales operations team to achieve both individual and team targets, ensuring TD SYNNEX delivers the highest level of service to our customers at all times.

Responsibilities:

• Responsible for the day to day management of a Sales Operations team, towards all sales related administrative tasks e.g. order processing, quoting.

• Ensure the sales operations teams are working within any service level agreement as defined by TD SYNNEX and/or the relevant Business Unit, their customers and partners.

• Drive performance within the team, by setting, measuring and managing against individual and team targets

• Work with other departments to identify process improvements and help define, implement and deliver efficiency back into sales and our partners

• Report team performance in to the sales management team and develop action plans where improvement is required

• Identify training needs within the team to support customer specific processes, specialist product training knowledge or system knowledge on a continual basis.

• Ensure the highest possible quality of service, and manage issues and escalations in a timely manner to ensure early resolution

• Maintain regular external contact with our customers and key contacts to ensure service levels are met

Knowledge Skills and Experience:

• Advanced English is required*

• Analyze and resolve complex issues and problems in a timely and effective manner

• Constructively work under pressure when faced with high workloads and deadlines.

• Willingness to embrace change

• Excellent communication skills at all levels of the business (verbal, written and face-to-face)

• Able to work under limited supervision.

• Possesses strong organizational and time management skills, driving tasks to completion.

• Relationship building internally and with customers

• Experience of working with a CRM system

• Numerate with good attention to detail

• Understands Sales and Operations Processes

• Experience of working with SAP would be desirable but not essential

• Process driven & result orientated

• Excellent people engagement skills

• Advanced Excel skills including pivot tables, v-look up and macros.

• Working knowledge of Word and Outlook

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!