OtterShop Retail Brand Associate (Part Time)

Otter Products is looking for two Retail Brand Associates to join our Otter Shop team located in Old Town, Fort Collins, CO! These roles will work part time. One role will work Sunday to Tuesday and the other role will work Thursday to Saturday. Ability to work flexible hours and days as needed are a must.

The Retail Brand Associate represents the Otter Products brand to our customers and is instrumental for providing an outstanding Branded Customer Experience (customer service). This role follows established practices and standard procedures when performing operational duties that drive sales through product knowledge, merchandising, register functions, store cleanliness, and other related duties. The Retail Brand Associate engages with customers and meets their needs by delivering friendly and prompt service to minimize wait time, employing tactics and shifting priorities to ensure their needs are met or exceeded. To succeed in this role, you must be courteous, efficient, and able to engage in selling techniques.

Schedules (subject to change based on business needs):

Schedule #1

Sunday: 9:45am to 6:15pm

Monday: 9:45am to 6:15pm

Tuesday: 9:45am to 6:15pm

Schedule #2

Thursday: 9:45am to 6:15pm

Friday: 12:00pm to 8:30pm

Saturday: 9:45am to 6:15pm

Use product knowledge, product information and available resources to educate customers and assist them in making product selections that are right for them.
• Deliver the Branded Customer Experience (customer service) and drive sales by providing unmatched service.
• Participate in learning and development activities (daily store meetings and product/online education) to provide optimal customer service.
• Assist in CSR/CCC product trainings at the Otter Shop, including but not limited to new product presentations, sales trainings, and installation best practices.
• Provide feedback on product failures and packaging issues seen in the Otter Shop.
• Assist escalated customers exercising independent judgement within established guidelines to deescalate situations while protecting the brand and train other team members on best practices relating to assisting escalated customers.
• Maintain a professional and courteous relationship with customers, co-workers and management a positive work environment and embraces diversity.
• Collaborate with the store team to understand, support and achieve established sales goals and objectives.
• Assist in community events with the direction from the Retail Store Manager, Assistant Store Manager, Events Team, Social Media Team, Field Sales Team, and other cross functional departments across the business.
• Perform regular maintenance such as clean shelves, baskets, backrooms, front sidewalks, bathrooms, windows and floor according to company policy as directed by the management team.
• Assist in unloading stock, stocking shelves, checking products against invoice, sorting and distributing stock, pricing merchandise, cleaning fixtures and displaying product.
• Follow the direction of the management team in the implementation of merchandising and operational procedures.
• Perform category maintenance by rotating products according to the company's product rotation policy.
• Operate the cash register and execute customer transactions efficiently. Total price, tax, and shipping and handling charges accurately. Understands register functions and can balance the cash register at the end of each shift or as scheduled. Adheres to and verifies the bank deposit process along with the Retail Store Manager, Assistant Retail Store Manager, or Sr. Retail Store Associate.
• Assist with opening and/or closing the store.
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.
• Other duties as assigned

• High School Diploma or equivalent required.
• Minimum of one year of retail work experience is required.
• Ability to work flexible hours, including evenings, weekends and holidays required.