Enterprise Network Engineer II

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you

At Jack Henry, we're seeking a Network Support Engineer to join our Enterprise Network team. In this role, you'll support and help maintain our network infrastructure, which spans from datacenters to millions of end-users across financial institutions. Our technology environment includes modern wired and wireless solutions, providing a great opportunity to learn, contribute, and grow your skills.

In this position, you'll assist with network changes, upgrades, and incident resolution. You'll help troubleshoot wired and wireless connectivity issues, support network improvements, and contribute to maintaining reliable, high-performing connectivity across the organization. This is a great opportunity for someone looking to build their experience in a large-scale environment while developing their technical knowledge in a fast-paced, technology-driven team

This position may be worked remotely within the United States, with the exception of California. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

Must be able to travel up to 20% to attend onsite meetings or trainings.

What you'll be responsible for:

• Assist in the design, deployment, and maintenance of network solutions to support enterprise and data center environments, ensuring compliance with financial industry regulations and security standards.
• Participate in the configuration, management, and maintenance of network devices, including routers, switches, and wireless controllers (e.g., Cisco, Arista), to ensure seamless connectivity and performance.
• Implement and support dynamic routing and transport protocols such as BGP, EIGRP, OSPF, and MPLS to enhance network scalability and reliability.
• Maintain and utilize network automation scripts using Python and Ansible to improve operational efficiency and ensure safe, consistent execution of production network changes. May participate in development of scripts.
• Provide hardware and software support for the wireless infrastructure across all locations, ensuring optimal connectivity and performance.
• Collaborate with cross-functional teams, including Security, Systems, and Operations, to implement, and maintain secure, high-performing network services.
• Execute disaster recovery and business continuity strategies by leveraging established SOPs to minimize downtime and mitigate risks.
• Participate in capacity planning and network expansion projects, ensuring scalability and future-proofing of the infrastructure to meet the growing needs of banks and credit unions.
• Create and maintain detailed network documentation, including diagrams, configurations, and operational procedures, to support efficient troubleshooting and knowledge sharing.
• Proactively monitor, troubleshoot, and resolve network issues to maintain high availability and reliability.
• Engage in on-call rotations with team members to provide 24/7 support and rapid incident resolution.
• Stay updated on emerging networking technologies and recommend improvements to enhance network performance, security, and operational efficiency.
• May perform other duties as assigned.

What you'll need to have:

• Minimum of 3 years of experience in network engineering within a large enterprise environment.
• Experience within the FinTech or Financial Services sector.

What would be nice for you to have:

• Bachelor's degree in computer science, Information Technology.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize

that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.