Job Title: Customer Service Representative
Location: Highland Hills, OH
Employment: Temp (6 months)
Industry: Business Process Outsourcing
Compensation: $21.00/hr.
Schedule: 40 hours/week
About the Opportunity:
- This position provides back-office support to client base.
- This includes, but is not limited to, payroll and billing processes.
- Verifies all data has been entered into in order to process client payroll and billing timely and accurately.
Why You'll Love Working Here:
- Supportive, team-driven culture that values collaboration, transparency, and accountability.
- Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
- People-first environment that encourages employees to bring their authentic selves to work.
- Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.
Why This Opportunity is Exciting:
- This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.
About Acara Solutions
- Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Sound like a good fit?
APPLY TODAY
What You'll Do:
- Timely and professional response to customers' enquiries.
- New customer set up and data entry.
- Accurate maintenance of all customer databases.
- This includes client payroll data and billing data.
- Updates customer folders with changes to reflect current week's payroll and billing instructions.
- Processes credits/rebills.
- Assists clients in developing effective processes for reporting their payroll and billing information accurately and timely as needed.
- Provides repeat training or answer lower level technical questions regarding software usage of payroll and billing platform.
- Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
- Promptly notify management of problem areas.
- Act with uncompromising integrity.
- Provide outstanding service and build trusted relationships.
- Drive innovation in our products and services and continually improve our processes.
- Work in partnership and support each other.
- Be personally accountable and deliver on commitments.
- Treat each other with respect and dignity.
What You'll Bring:
- High School Diploma or GED.
- 2+ years of experience in Customer Service.
What Sets You Apart:
- Bachelor's Degree in Accounting.
- Comparable Work Experience.
- Previous experience in payroll processing.
- Excellent organizational and time management skills.
- Excellent oral and written communication and interpersonal skills.
- Ability to use multiple types of software including MS Office and proficiency in basic office equipment.
- Understanding of basic accounting principles including payroll, payroll taxes, A/P, A/R, and cash posting.
- Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
- Must be detail oriented, customer focused, proactive and able to work under pressure.
Additional Information:
- Upon offer of employment, the individual will be subject to a background check.
- Lifting/Carrying (21-40 lbs.).
- Pushing/Pulling (21-40 lbs.).
- Bending.
- Squatting.
- Kneeling.
- Twist/Turning.
- Climb.
- Stooping.
- Overhead reaching.
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences.
AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while
AI agent simply helps move you forward faster. The best part?
They are available 24/7, so you can connect whenever it's convenient for you.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Apply
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Aleron
Jul 01, 2026