Member Consultant Regional Support

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

BENEFITS - because people helping peoplestarts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU'LL MAKE:

As a Member Consultant Regional Support, you'll deliver seamless, high-quality service across multiple branch locations, supporting members with both routine and complex financial needs. You'll use your expertise to guide decisions, strengthen relationships, and create meaningful member experiences. Acting as a trusted resource, you'll support teammates and resolve escalated issues with confidence. Your work will directly contribute to member satisfaction, loyalty, and financial well-being.

This role supports Zone 1: Bellingham, Burlington, Stanwood, Smokey Point, Marysville & Lake Stevens.

WHAT YOU'LL DO:

• Member Experience & Issue Resolution: Deliver exceptional service and act as an escalation point for complex member needs, ensuring timely and effective resolution.
• Lending & Financial Solutions: Conduct consumer loan interviews, support applications, and recommend tailored products and services based on member goals.
• Expert Guidance & Support: Serve as a subject matter expert across deposits, lending, and business services while supporting teammates and ensuring compliance.
• Relationship Building & Flexibility: Grow and retain member relationships while supporting multiple branches with a flexible, mobile schedule.
  

Training Schedule:

• 12 weeks, Monday-Friday
• Flexible shifts between 8:00 AM - 6:30 PM
  

Post-Training Schedule:

• Flexible shifts between Monday-Friday: 8:00 AM - 6:30 PM
• Up to 3 Saturdays per month: 8:30 AM - 1:30 PM

"This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered."

WHAT YOU'LL GAIN:

• Career Growth: Expand your expertise across consumer, business, and complex financial services.
• Impact & Purpose: Help members achieve financial well-being while strengthening community relationships.
• Variety & Exposure: Work across multiple branches, teams, and diverse member needs.
• Leadership Development: Build influence as a subject matter expert and trusted advisor.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor's Degree or equivalent related experience.
• Minimum three years of experience in sales-oriented, financial or retail environment.
• Minimum one year of experience in a financial institution.
• Comply with Safe Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).
  

Desired Qualifications:

• Previous experience as a BECU Member Consultant.
• Successful completion of in-house training program.
• Excellent problem resolutions, negotiating, and peer coaching skills with the ability to exercise confidentiality and discretion.
• Thorough knowledge of state and federal laws and regulations that pertain to all membership, deposit and loan products and services offered including all forms, interest rates and necessary documentation.
• Thorough understanding of the sales process and manage a sales pipeline efficiently.
• Proficient verbal and written skills required to effectively communicate.
• Ability to work a shifting/flexible schedule at multiple sites. This will include required Saturday's.

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.