Customer Service - Fresno

Company Overview:

Avanti Windows & Doors is a leading manufacturer and installation contractor of vinyl window and door systems throughout the South & Southwest. Avanti produces and installs windows for single-family homebuilders within the Phoenix, Prescott, Tucson, Las Vegas, Dallas-Fort Worth, Austin, San Antonio, Fresno, Sacramento, Ontario, and Florida markets. Avanti sets the standard for providing window products and installation services for the Big Builder customer. Avanti is listed as Arizona's 11th largest manufacturing employer in 2021 and 14th in 2020 by the Phoenix Business Journal. Avanti ranked #212 in 2018 and #1092 in 2019 on the Inc. 5000 Fastest-Growing Private Companies in America. Window & Door Magazine awarded Avanti with the 2018 Dealer of the Year Award: Excellence in Installation.

Job Description

The purpose of a Customer Service Representative is to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected installation dates with customers. Additionally, a customer service representative's purpose is to complete tasks, and resolve challenges with other departments.

Responsibilities and Duties

• Contribute to the achievement of the Avanti objectives by displaying proficiency in their areas while completing projects and responsibilities assigned in a professional manner.

• Take ownership and quickly resolve any issues regarding customer/homeowner requests by managing expectations and scheduling service.

• Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building a sustainable relationship with our customer accounts.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Creating customer service tickets for required service and parts.

• Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems.

• Proper documentation of customer activities, progress, and service issues.

• Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc.

• Cross-train, share best practices and continually learn other departments/locations roles and dynamics for continuous growth.

• All other duties and responsibilities outlined in the customer service playbook or otherwise assigned by leadership.

Qualifications and Skills:

• Punctual and reliable; be at work on time every day and the ability to work in a team environment.

• Strong phone contact handling skills and active listening

• Problem solving skills required, willingness to learn.

• Microsoft Programs experience - Outlook, MS Teams, and MS Excel

• Construction and Window knowledge preferred.

• Bilingual Spanish/English a plus

• Embrace, improve, and more importantly enjoy the opportunity to grow with Avanti.

• Consistency complete day to day tasks of a customer service representative per standard work routine.