Administrative Assistant 3

Description The Department of Neurology is seeking an experienced Administrative Assistant III to join our collaborative and patient-focused team. In this key role, you will provide comprehensive administrative support to physicians and clinical staff by managing patient communications, coordinating appointments, maintaining electronic medical records, preparing medical and insurance-related documentation, tracking authorizations, facilitating provider correspondence, and ensuring timely follow-up on patient inquiries. The ideal candidate is highly organized, proactive, detail-oriented, and thrives in a fast-paced healthcare environment while delivering exceptional customer service and helping support the department's commitment to outstanding patient care and operational excellence.

Qualifications

Required:

• Demonstrated experience in organizing and defining tasks, setting priorities, working independently, and following through with minimal direction in order to perform effectively under conditions of frequent interruptions, fluctuating workloads, and conflicting time demands.
• Demonstrated ability to handle confidential material with discretion
• Demonstrated ability to screen incoming phone calls in order to assess urgency of requests.
• Strong problem-solving skills and demonstrated ability to initiate, monitor, and complete tasks, including those not explicitly assigned or intrinsic to achieve specific goals.
• Demonstrated proficiency with Microsoft and Windows computer platforms and proficiency in the use of computer programs, including Word, PowerPoint, Excel, e-mail programs, web browsers, and Adobe Acrobat.
• Demonstrated ability to operate Care Connect, download reports, documents and labs from patient's chart.
• Demonstrated strong organizational skills to maintain the workflow of a fast-paced, high-volume clinic in a professional and efficient manner.
• Demonstrated ability to establish and maintain cooperative working relationships with departmental staff of all levels, by performing duties in a pleasant, cooperative, and helpful manner.
• Demonstrated ability to maintain accurate and updated files containing a variety of documents relating to the patient's care.
• Excellent verbal and written English language skills to complete correspondence and reports with appropriate spelling, grammar, and format.
• Experience in patient care.
• Skills in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions.
• Ability to problem-solve with other members of the clinic team while maintaining cooperative working relationships with administrators, providers, peers, and the public.
• Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action.
• Ability to work as part of a team, maintaining confidentiality in all assignments, and show initiative in identifying and solving problems as they occur.

Preferred:

• Fluent knowledge of neurological, pharmaceutical and legal terminology