Title: Supply Chain Planner
Duration: 12 Months
Locations for position: Bellevue WA, Herndon, VA (Must be in office 5 days a week)
Hours: 7-4. This is to support our published hours.
- No multiple weeks off for vacation (single days - yes)
- Must be able to accommodate holiday schedules
- IE Week of Thanksgiving M-W NO PTO (we are off Thursday and Friday).
Christmas to New Year period is coordinated with the team for coverage; can't take off the last two weeks of the year. We work together as a team for coverage, so some PTO, but no one takes both weeks off.
Job Description
- The Supply Chain Planner is a critical part of our Fulfillment team within our Supply Chain organization.
- This individual will interact regularly with customers and manage orders, shipments and customer inquiries.
- The Supply Chain Planner will work closely with multiple teams and collaborate effectively in a team-oriented environment.
- Optimize customer experience, responsible for timely resolution/proactive results for Metro dealer Channel.
- Review and authorize applicable credits
- Reply/ Resolve Metro Dealer questions and Internal business partner emails (not consumer)
- Receive, enter, and validate customer orders, reserve inventory, and determine delivery dates
- Generate, analyze, and monitor open order reports to validate system integrity, SLA, EDI, and IDOCs
- Establishes and maintains business relationships with Channel Managers, Logistics, and Allocation Planning to assure on-time delivery, communication on backorder, and resolution of picking, shipping and capacity issues
- Aggregate, review, and collaborate with allocation Planning to clear backorders, execute planning cycle to build loads, release orders to DC, and drive the daily open order review process with key channel managers
- Resolve return exceptions, coordinate adjustment to deductions with Finance, Channel Manager and Customer and authorize replacement or credit
- Root-cause process failures and implement process improvements
- Also responsible for other Duties/Projects as assigned by business management as needed.
Qualifications :
- 1-2 years of supply chain experience
- Understanding of supply chain systems and structures
- Strong analytical skills with the ability to work independently and within teams
- Ability to connect work in functional area upstream and or downstream in supply chain
- Practical knowledge of Sales and Operations Planning
- Working knowledge of Excel, basic formulas, pivots, etc..
- Experience in SAP ECC/fulfillment systems preferred and Oracle Fusion
- Excel is critical to the role - Pivots, simple formula and be able to understand data - use filters
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