Communications Editor / Proofreader

Our top fintech client is looking for a proactive, self-sufficient Communications Editor/Proofreader to support the drafting, editing, and refining customer-facing servicing communications (such as transactional emails, SMS, notifications, and servicing disclosures).In this role, you will bridge the gap between complex financial technology and user-centric clarity, ensuring that customer notifications, disclosures, and product updates are clear, empathetic, and actionable.

Operating within a fast-paced fintech environment, this role ensures all outbound customer communications are clear, concise, compliant, and aligned with our brand voice.

What You'll Bring:

• Excellent written communication skills with a strong command of grammar, style, and tone
• Familiarity with AP editorial style standards
• Strong editing, proofreading, and content refinement capabilities, with a keen eye for finding errors in digital-first formats
• Experience with communications and message development, specifically translating technical product updates into digestible customer alerts
• Ability to simplify complex fintech, product, and business messaging into clear, concise language
• Skilled at adapting messaging for different audiences, segmented user bases, and diverse communication channels (e.g., push notifications vs. formal emails)
• Strong attention to detail and consistency across high-volume communications
• Ability to operate effectively in fast-paced environments with multiple shifting priorities
• Effective stakeholder collaboration across cross-functional teams (including Product, Operations, Legal, and Compliance)

Required Tools / Technical:

• Microsoft Office Suite (Word, PowerPoint, Excel), with strong proficiency in Track Changes and version control
• SharePoint and team collaboration platforms (such as Slack, Teams, or basic project management tools)

Preferred Skills / Experience:

• Experience supporting B2C customer-facing communications
• Ability to support light operational and process improvement initiatives, including documenting communication workflows and coordinating team standard operating procedures (SOPs)
• Project coordination and deadline management skills, ensuring communications launch on time alongside product updates
• Strategic thinking and problem-solving capabilities
• Ability to synthesize complex, technical, or data-driven information into concise messaging
• Fintech, financial services, or regulated industry experience (familiarity with navigating compliance reviews is highly valued)

The target hiring compensation range for this role is $25 to $29 hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

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