Job Title: Customer Services Support Operator
Location: Cary, NC (Hybrid)
(Tuesday-Thursday in office; Monday and Friday work from home)
Employment Type: Contract (12 months with possible extention)
Industry: Manufacturing
Compensation: $17.85-$21/hr.
Schedule: 40 hrs/Week. - (1
st shift)
About the Opportunity:
- You will be responsible for managing customer accounts and ensuring the seamless processing and fulfillment of diagnostic orders.
- This role focuses on maintaining high levels of customer satisfaction through effective communication, problem-solving, and process management.
- Oversee the entire order-to-delivery process for assigned customer accounts.
Why You'll Love Working Here:
- Supportive, team-driven culture that values collaboration, transparency, and accountability.
- Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
- People-first environment that encourages employees to bring their authentic selves to work.
- Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.
Why This Opportunity is Exciting:
This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally.
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide.
Sound like a good fit?
APPLY TODAY. Email resume to: kruzickia@acarasolutions.com
What You'll Do:
- Ensure accurate and timely entry of customer orders into the system.
- Use dashboards and reports to monitor and track orders to ensure timely delivery and fulfillment.
- Act as the main point of contact for customer inquiries related to orders, including but not limited to written requests and phone inquiries.
- Develop and maintain strong relationships with key customer accounts.
- Understand process and system complexities to resolve customer issues and concerns professionally and effectively, promptly.
- Understand the customer's internal processes and business needs while delivering solutions within our established processes and business requirements.
- Work closely with sales, marketing, logistics, and production teams to coordinate order fulfillment.
- Communicate order status, delays, and any issues to customers proactively.
- Collaborate with the finance department to resolve any billing or payment issues.
- Conduct meetings and presentations to educate healthcare professionals about our processes, systems, and self-service tools.
- Data Management and Reporting:
- Maintain accurate records of customer orders, accounts, interactions, and transactions.
- Generate and act on reports that provide order status, delivery performance, and customer satisfaction.
- Analyze order data to identify trends, issues, and opportunities for improvement.
- Identify areas for improvement in the order management process.
- Implement best practices to enhance efficiency, accuracy, and customer satisfaction.
- Participate in cross-functional projects aimed at improving the overall order-to-cash process.
What You'll Bring:
- Bachelor's Degree in Business Administration or Supply Chain Management.
- 1+ years of experience in customer service.
- 1+ years of experience in Excel.
- 1+ years of experience in Microsoft platforms.
- 1+ years of experience in Client management systems.
- 1+ years of experience in Reporting and analysis.
- 2+ years of experience in order management, customer service, or account management.
What Sets You Apart:
- SAP.
- The ideal candidate will have good organizational skills, attention to detail, and the ability to work collaboratively with various departments.
- Ability to adapt to rapidly changing processes and environments.
- Good understanding of order processing and supply chain management principles.
- Proven track record of success in account/customer management.
- Good interpersonal and communication skills, with the ability to build rapport and trust with customers.
- Comfortable working in ambiguity: able to adjust priorities quickly, learn fast, and stay productive through frequent change.
- Brings a positive, solutions-first attitude: stays steady under pressure and helps the team stay grounded during high-volume or high-change periods.
- Enjoys special projects and taking ownership; raises hand for new initiatives, testing, documentation, and process fixes.
- Detail-oriented with good organizational and time-management skills.
- Ability to work independently and as part of a team.
- Problem-solving skills with a proactive approach to addressing issues.
- Experience in the healthcare or medical device industry.
- Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to understand complex healthcare products and services and effectively communicate their value to customers.
- Experience in identifying problems and trends and successfully implementing solutions, including process improvements and system enhancements.
Additional Information:
- Upon offer of employment, the individual will be subject to a background check.
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences.
AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while
AI agent simply helps move you forward faster. The best part?
They are available 24/7, so you can connect whenever it's convenient for you.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Apply
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Aleron
remote work
Jul 15, 2026