Inside Sales Associate

Who We Are

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Inside Sales Associate Benefits

• Above-Average Industry Pay
• Comprehensive benefits package (including medical/dental/vision)
• 401K with Company Match
• Generous PTO Package/Paid Holidays
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Family-owned and operated
• Health and wellness

Inside Sales Associate Position Purpose

Responsible for supporting sales leadership and the sales team by researching the local market, identifying current and prospective customers, developing sales leads, and coordinating customer and vendor information for the Van Alstyne territory. This position provides local market insight, assists with inbound and outbound sales activity, supports walk-in customers, and helps identify vendor resources and community engagement opportunities.

Inside Sales Associate Essential Functions

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Researches and identifies active, potential, and prospective customers within the designated store territory
• Reviews market share, EDA, CRM, and other data sources to identify customer activity and business opportunities
• Uses job site identification software to identify upcoming projects in the territory
• Generates leads and identifies new sales opportunities through outbound calls and other prospecting activities
• Ensures accurate and reliable data flow across CRM, ERP, marketing automation, analytics, and reporting systems
• Supports customer segmentation, targeting initiatives, training activities, and continuous process improvements
• Improves lead generation processes and lead quality to increase conversion rates and support sales growth
• Analyzes data and provides actionable insights and recommendations to Marketing and business stakeholders
• Assists with forecasting, strategic planning, and business decision-making through data analysis and reporting
• Receives, manages, and follows up on inbound phone calls, inquiries, and walk-in customer requests
• Qualifies leads and prospects by assessing customer needs, budgets, decision-making process, and timelines
• Educates current and prospective customers on products, services, and solutions offered by Kirby-Smith Machinery
• Maintains accurate and consistent customer notes, call activity, and follow-up information in appropriate systems
• Greets and assists walk-in customers; directs customers to the appropriate department or associate as needed
• Maintains current knowledge of company products, services, technology solutions, and sales programs
• Builds and maintains relationships with existing customers to support repeat business and customer satisfaction
• Tracks and follows up on identified transaction opportunities, including IMC demos, Smart Construction products, rental opportunities, undercarriage inspections, warranty expiration, and warranty extensions
• Identifies and reports lost sales and rental opportunities
• Collaborates with and supports outside sales associates and other departments as needed
• Assists in identifying local vendor resources, including hauling vendors and other service providers
• Provides support for local civic and community activities as requested
• Consistent and reliable on-site attendance
• Performs other job-related duties as assigned

Inside Sales Associate Minimum Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• Three (3) years of experience in heavy equipment, compact equipment, agricultural equipment sales, or a related industry preferred
• Strong verbal and written communication skills
• Strong interpersonal and customer service skills
• Proficiency with Microsoft Office 365, Excel, CRM systems, EDA, and other job-related software
• Ability to manage multiple priorities while maintaining accuracy and follow-through
• Ability to represent the company professionally with customers, vendors, and associates
• Valid driver's license and ability to travel locally as needed

Inside Sales Associate Physical Requirements

• Pushing/Pulling/Lifting/Carrying up to 25 pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Must be able to mount and dismount truck/forklift, move between buildings/offices
• Physical ability to perform work for extended hours
• Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE

This is considered a Safety-Sensitive position.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.