Telematics Integration Specialist

Telematics Integration Specialist

Full-time | GemOne | Location - Olathe, KS, 66022

GemOne is a global tech company within TVH Parts Co. that aims at developing future-proof Smart Telematics solutions for optimal fleet performance management in multiple domains such as: track & trace, operational efficiency, security & safety and service & maintenance. We offer cloud-based solutions and the necessary IoT hardware components to intelligently gather and enrich data of industrial equipment to streamline fleet management-related processes.

GemOne is seeking a Telematics Integration Specialist to join our team in Olathe, KS. This role is a hybrid of hardware engineering and advanced technical support, designed to bridge the gap between our innovative R&D engineering efforts and real-world machine implementation. As a hands-on expert, you will document how our telematics hardware integrates with various industrial machines, including forklifts, reach trucks, and boom lifts. Your responsibilities will include capturing CAN traces, identifying connection points and connectors, determining ideal mounting positions and prototyping harnesses.

While your primary focus will be supporting the R&D engineering team with machine analysis and harness prototyping, you will also act as a Tier 2 Technical Account Manager (TAM) for our customers, ensuring their fleet management solutions are commissioned and maintained to the highest standard.

YOUR ROLE AND RESPONSIBILITIES

• Travel to customer sites, test facilities, or equipment yards to perform CAN data captures, document the machines' electrical architecture and connectors, and conduct field tests to validate the accurate readout of equipment data (approximately 50-60% travel). The ability to travel as needed is an integral part of this role.

• Create structured machine documentation covering the CAN bus, connectors, and possible mounting positions for our products to serve as the primary reference for R&D engineering and TAM teams.

• Design, develop, and refine wiring harnesses tailored to specific industrial machines to ensure seamless integration of our IoT devices.

• Support the end-to-end development cycle by collaborating with the R&D engineering team on hardware and firmware validation, from prototype to release, to make our products as robust and customer-friendly as possible.

• Develop and maintain in-depth knowledge of our product offerings to identify potential software or hardware issues and collaborate with R&D and software engineering teams to resolve them.

• As a Tier 2 Technical Account Manager, you will support dealers and end-users both remotely and onsite. This includes assisting with the installation and commissioning of telematics solutions while maintaining a positive, customer-first approach to ensure an exceptional experience.

• Represent the technical voice of the customer when engaging with internal teams.

• Perform other duties as assigned.

HOW TO SUCCEED

• At least 3+ years of experience in technical roles, with the ability to understand electrical diagrams and experience working with industrial equipment (e.g., forklifts, construction equipment, etc.).

• Possess the diagnostic skills to investigate a machine's operational logic and use measurement tools to analyze how its electrical systems translate into functional performance.

• Skilled in clear documentation and effective communication with both local and international teams, while always being detail-oriented and structured in your approach, with a strong preference for quality over quantity.

• Comfortable with hands-on tasks on the machine to capture machine data, install our products and assemble custom cables and connectors.

• Customer-first mindset with strong problem-solving skills and the energy to address technical challenges, helping customers achieve their business and technical goals.

• Possess a healthy level of critical thinking, willing to question the status quo and suggest improvements. You are proactive and solution-oriented, identifying challenges and taking the initiative to resolve them.

• Willingness to travel up to 50-60% to customer sites, equipment yards, or testing facilities for data collection, hardware access, and team collaboration.

• Minimum of a 2-year technical degree required, preferably in a technical field (e.g., electrical, mechanical).

• Demonstrates intermediate proficiency in Microsoft Word, Excel, and PowerPoint and Google Suite (Mail, Calendar, Sheets, Drive).

BENEFITS

You'll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there's an on-site preschool, restaurant and a gym, where you can get active or enjoy our regular team get-togethers.

We also offer:

• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

• A great opportunity to grow personally and professionally in a scale-up environment with the backing of a large global corporation (TVH).

PEOPLE ARE AT OUR HEART

As a member of the GemOne team, you'll be part of a dynamic and supportive community where your ideas are valued, and your contributions are recognised. We have the backing of TVH, a large global corporation which gives us stability and network. We know life isn't "one size fits all" so we offer flexible working hours and hybrid working arrangements.

ABOUT GEMONE

At GemOne, we're on a mission to make the world a smarter, safer, and more connected place through our innovative telematics products. We co-create cloud-based solutions and the necessary hardware components to gather data from industrial equipment, which our customers then use to streamline their industrial fleet management.

TVH/GemOne is an Equal Opportunity Employer. TVH will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.