Assistant Manager, Fleet Operations -Rail Services

Job Title: Assistant Manager, Fleet Operations -Rail Services

FLSA Status: Exempt

Department: Fleet Operations

Reports to: Manager, Fleet Operations

This position is not eligible for Visa sponsorship

GENERAL DESCRIPTION / PURPOSE:

The Assistant Manager, Fleet Operations, Rail Services is responsible for the leadership and oversight of friction management equipment. Primary responsibilities include safety, reliability, operations, crew leadership, maintenance excellence, housekeeping of assigned equipment, on-the-job training, certification compliance, talent and performance management for all crew members, resulting in service delivery excellence.

ESSENTIAL JOB FUNCTIONS:

Leadership and Talent Development

• Responsible for monitoring crew member performance, in collaboration with field leaders and continuously assessing the competence of technicians, and other key field personnel, while reinforcing concepts learned through eLearning courses.
• Provide on-the-job training to crew members in operations and maintenance practices.
• Make recommendations for promotions, advancements, salary adjustments, or disciplinary actions.

Safety and Operational Excellence

• Conduct scheduled, structured visits to operating equipment to assess procedural and rules compliance, audit safety practices, verify product quality, and gauge customer satisfaction
• Responsible for maintaining multiple units of fleet equipment in peak operating condition (with at least 98% availability) by monitoring compliance with preventive maintenance programs and making the appropriate repair and replacement decisions in a timely and proactive manner
• Identify and recommend, or help justify improvement opportunities in equipment performance, safety practices, crew performance, or organization structure by regularly reviewing performance metrics to assess productivity levels, and goal achievement and identify areas needing improvement

Business Management

• Support Operations leadership in the delivery of financial results for assigned machines in accordance with the budget, specifically, labor, material, travel, overhaul, and improvement projects
• Assist in developing and documenting project plans for projects and miscellaneous field projects, including collaborating with the Manager on key repair or replacement decisions
• Responsible to audit assigned equipment inventory to ensure authorized levels are maintained

Communications

• Develop and maintain relationships with key contacts on customer railroads, to manage service and quality expectations, maximize track access and production and, if necessary, handle disputes prior to escalation.
• Effectively communicate consistent messaging between the Hamel office and field crews
• Draft machine condition reports, personnel performance evaluations, safety compliance audits, and general operational status updates in a clear and professional manner