ESS Production Print Specialist II

The ESS Production Print Specialist II will utilize Konica Minolta systems knowledge to provide advanced troubleshooting and diagnostic assistance to all Konica Minolta technical channels. The Specialist will be a lead support entity for major accounts. The Specialist will also work directly with KMI support personnel to facilitate the timely resolution of issues. Additionally, the ESS Production Print Specialist II will broadcast pertinent technical information to the field using a variety of media.

The ESS Production Print Specialist II will serve as a mentor to CSC team members. The Specialist will have and maintain a high aptitude of expertise on Konica Minolta products, peripherals and print controllers.

* Be a lead for regional product reworks

* Provide Major Account support

* Creation of troubleshooting and best practices guides

* Conduct weekly/monthly conference calls with field/KMI

* Be a support lead including interfacing with respective support groups for Fiery and Creo controllers.

* Create troubleshooting videos for distribution to direct and dealer channels

* Create entries complete with technical and business justification for the Accompa system

* Provide system integration support and diagnostic assistance to all KMBS channels using network knowledge and Konica Minolta systems knowledge. This includes main body configuration support

* Handle Critical Accident Reports in a detailed and timely fashion

* Be familiar with and be able to demonstrate IQ-501 functionality

* Ability to technically support MFP peripheral products of appropriate KM partners' products (i.e. Fiery, Creo)

* Able to develop and deliver quality, well organized and meaningful webinars and workshops to the internal, external customers, and field teams

* Ability to interpret and condense complex information into a concise summary for audience members with varied degrees of technical acumen

* Able to relate to both technical and sales audiences in a professional, personable and persuasive manner.

* Experience with Adobe Suite plus Pitstop Pro

* Strong knowledge of Production Print Hardware including Agfa and Plockmatic products

* Knowledge of variable data printing

* Strong organizational and follow-up skills

* Travel up to 50%

* Associates degree or Technical school diploma required. Bachelor Degree in related fields a plus. Equivalent work experience will be considered

* 8+ years' experience of Production Print experience with Konica Minolta production print knowledge preferred.

* G7 certification strongly desired

* N+ certification desired

* Apple Certified support professional (ACSP) helpful

#DL1

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansiveIntelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to beranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for itsbizhub One i-Series. For more information, please visit Konica Minoltaonlineand follow it onFacebook,YouTube,LinkedInandTwitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, jobrelated knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.