Account Manager

Are you ready to be a pivotal force in shaping how a major digital platform connects with its users and partners? This role offers an incredible opportunity to directly influence the quality and efficiency of digital initiatives, driving business growth and elevating client satisfaction for a leading global enterprise. As a trusted partner to this innovative organization, Aquent is seeking a dynamic individual who is eager to make a significant impact by fostering robust relationships and ensuring seamless collaboration across creative and business teams. You will be at the forefront of delivering exceptional service and strategic insights, directly contributing to the overall success of critical digital commerce and advertising initiatives.

About Our Client

Our client is a leading global enterprise that stands at the forefront of digital commerce and advertising. They are committed to innovation and excellence, continuously pushing boundaries to create unparalleled digital experiences. Joining their team means contributing to a vast ecosystem where your work directly impacts how millions interact with cutting-edge digital solutions and drives significant business outcomes across diverse segments.

About the Opportunity

This is a truly exciting opportunity for a strategic relationship builder who thrives on ensuring client satisfaction and driving project success within a fast-paced digital environment. You will become an indispensable central point of contact, expertly managing critical relationships and acting as the subject matter expert who skillfully bridges the gap between evolving business needs and brilliant creative execution. Your sharp ability to anticipate requirements, proactively resolve issues, and streamline communication will be absolutely crucial for delivering best-in-class service and achieving outstanding results for various teams across the organization. This role empowers you to truly make a difference, directly shaping how pivotal digital projects are delivered and significantly impacting the client's strategic goals.

Key Responsibilities That Drive Impact

• Serve as an elevated point of contact for assigned teams and projects, expertly managing day-to-day communications and expectations.
• Cultivate and strengthen enduring relationships with key business decision-makers through proactive and continuous engagement.
• Act as the primary communication channel for all issues and conflict resolution, ensuring swift and efficient handling while keeping management fully informed.
• Be the go-to contact for all service requests extending beyond established production routines.
• Maintain continuous and transparent communication with business and creative teams throughout all project phases to guarantee seamless execution.
• Ensure project schedules are clearly communicated, thoroughly understood, and consistently adhered to by all stakeholders.
• Collaborate closely with project teams to maintain a high-level understanding of project status and progress, proactively identifying potential roadblocks.
• Facilitate clear, bidirectional communication between business and creative teams to ensure strong representation and perfectly aligned expectations.
• Implement routine check-ins to continuously monitor and actively enhance overall business satisfaction.
• Develop and meticulously manage calendars for digital content and marketing initiatives based on evolving business needs.
• Act as a crucial liaison between diverse stakeholders when project changes or new requirements emerge, ensuring smooth transitions.
• Monitor seasonal business needs across various segments to proactively identify and champion larger creative initiatives.
• Disseminate vital information, conduct thorough needs analyses, and resolve obstacles through appropriate communication channels to relevant management.
• Develop and document robust protocols and routines to ensure a consistently premium client experience.
• Communicate and effectively integrate newer workflows and developments across all relevant teams.
• Facilitate the seamless onboarding of new team members, including workflow processes, critical introductions, coordination with creative and business teams, and ensuring all documentation is meticulously updated.
• Provide insightful feedback to management regarding personnel allocation on projects, suggesting strategic changes as needed.
• Ensure all processes and procedures are completed to consistently meet and exceed rigorous quality standards.
• Collaborate directly with creative leadership to audit delivered creative assets and final outputs, ensuring they meet or exceed quality standards and precise business expectations.
• Review all major deliverables outside of normal production (e.g., strategic briefs, style guides, test imagery, marketing imagery) prior to delivery, ensuring perfection.
• Expand visibility and strategically strengthen your position with existing teams by deepening relationships and cultivating valuable new connections.
• Identify and actively pursue opportunities for growth, new business avenues, or additional support where valuable.
• Maintain a comprehensive understanding of all creative capabilities and services, effectively communicating all offerings to internal and external partners.

Required Qualifications - Your Foundation for Success

• Bachelor's degree or equivalent industry experience.
• Minimum of 2 years of experience in account management or client services within a creative production environment or media agency.
• Proficiency in Excel, Word, PowerPoint, and Outlook on MAC or PC.
• Demonstrated leadership skills, exceptional communication, and interpersonal abilities, coupled with initiative, self-motivation, and assertiveness.
• High level of ethics and integrity.
• Highly organized, focused multi-tasker with meticulous attention to detail.
• Proven ability to manage conflict effectively within teams.

Preferred Qualifications - What Sets You Apart

• A strong track record in developing robust internal and external relationships.
• Demonstrated ability for forward and innovative thinking.
• 2+ years of experience in growing business relationships and managing client accounts.
• Excellent client services and presentation skills.
• High level of energy and commitment, with the ability to thrive in a fast-paced, dynamic environment.
• Adept at educating business and creative teams on best practice tactics.
• Solid understanding of production workflows.
• Ability to travel as needed.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.