Center Operations Program Manager I or II

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Education
Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
Yes

Licenses and Credentials

Experience
Program Management Experience 2-3 years required

Knowledge, Skills and Abilities
- Strong leadership and project management skills, with the ability to effectively coordinate and delegate tasks, manage timelines, and drive results.
- Excellent interpersonal and communication skills, with the ability to engage and collaborate with medical professionals, faculty, and staff at all levels.

The Massachusetts General Hospital Center for Optimal Aging and Serious Illness (CASI) Research is seeking a highly organized and motivated Program Manager (PM) to lead the day-to-day operations of multiple research center programs and operational priorities. This individual will play a critical role in ensuring successful execution of multiple small to medium-scale research and education related program and initiatives.

Ideal candidates must be self-starters who are highly motivated, exceptionally organized, and able to take ownership of complex work with limited supervision. They should demonstrate excellent interpersonal skills, strong attention to detail, the ability to manage multiple competing priorities and deadlines, and a clear track record of driving projects forward to successful outcomes.

Candidate requirements:

• Candidates with prior research or education-related program/project management experience are required.
• Candidates with strong interpersonal skills and marketing/written and verbal communication skills are required.

Encouraged to Apply:

• Candidates with prior experience with serious illness, supporting older adults and other vulnerable and minoritized populations, family caregivers and diverse groups are encouraged to apply.
• Candidates with Spanish language fluency (written and/or spoken) are encouraged to apply.

Key Responsibilities:

Center Operations

• Build and maintain program management systems for task tracking, documentation, and communication, with guidance from Center Manager and Center Director.
• Develop streamlined processes for ongoing Center operation and strategic initiatives.
• Track implementation facilitators, barriers, and lessons learned to support continuous improvement and high-quality execution.

Program/Project(s) Oversight & Implementation

• Drive overall program/projects management, including timelines, budgets, milestones, and deliverables, data capture, monitoring, tracking and reporting with a strong commitment to excellence and accountability.
• Coordinate site engagement across multiple health systems and clinical practices, proactively anticipating needs and removing barriers.

• Lead team and stakeholder coordination.

• Facilitate clear, timely communication across multidisciplinary teams, including center/program leadership, collaborating investigators, physician, and clinicians, program champions, community partners, and stakeholders.
• Support community outreach program and events, professional development events, program team meetings, and stakeholder engagement activities with careful preparation and follow-through.
• Partner closely with Center Directors and Senior Administrative Managers to ensure high-quality, on-time deliverables for clinical sites and funders.

Reporting & Communication

• Draft and coordinate Center impact reports, program progress reports, program deliverables and/or presentations that meet a high standard for accuracy and professionalism.
• Advance dissemination efforts, including Center website, social media accounts, and public-facing materials such as written or interactive presentations for impact reporting and philanthropic fundraising,

Preferred Qualifications:

• Hold a Master's Degree in Health-related field such as Public Health, Healthcare Administration Health Communication, Health Services Research, or a related field.
• Bring 2-5 years of relevant experience managing medium-scale projects.
• Demonstrate the ability to manage multiple projects, balance competing priorities, and consistently go above and beyond to deliver excellent results.
• Communicate with exceptional organization, clarity, professionalism, and interpersonal skill.
• Candidates with Spanish language fluency (written and/or spoken) are strongly encouraged to apply.

Preferred Experience:

• Apply experience with healthcare studies, education initiatives, and research or evaluation methods.

• Engage multiple stakeholder advisory and/or interest groups with professionalism, responsiveness, and follow-through.
• Use communication and marketing tools such as Canva, Adobe InDesign, Constant Contact, and Microsoft Exchange Distribution Lists.
• Use project and/or research management tools, including Airtable, REDCap, Smartsheets, Zoom, and Microsoft Teams.
• Use (or be willing to learn) website design tools such as WordPress Engine, Wix, or equivalent.

Pay Range

Grade