New 
Help Desk Technician I
 Sechan Electronics, Inc. | |
$18.86-$25.94/hour - Sechan Electronics offers generous benefits including major medical, dental, vision, 401(k), Employee Stock Ownership Plan, paid time off, vacation time, paid holidays and more!
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 United States, Pennsylvania, Lititz | |
| 525 Furnace Hills Pike (Show on map) | |
 Aug 31, 2026 | |
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The IT Help Desk Technician I provides first level client-computing desktop and operating systems service support to all users across the organization. Consistently applies service-desk processes and demonstrates strong customer service skills during all help desk interactions.
Position Responsibilities: * Serves as initial IT contact for all desktop and PC support issues. * Documents customer inquiries through clear communication with the end user and takes appropriate actions to resolve technical problems. * Responds to IT system hardware issues to gather and document information and escalates the issue to the appropriate IT team member(s) for resolution. * Records issue resolutions and communicates with end users to ensure that they are satisfied with the resolution. * Setups and supports new PC's, monitors, printers and peripherals such as mice, keyboards, and other related electronic devices. Deliver and set-up computers at employee workstations. * Assists other support technician(s) with deploying and configuring Windows PC's. * Participates in the upgrade or replacement of Windows PC's. * Gathers and tracks asset inventory (laptops, desktops, docking stations, monitors, etc.) * Performs other duties as assigned to drive the vision, fulfill the mission, and abide by the values of this organization. Skills/Abilities: * Excellent customer service skills, clear communication, a passion for technology and a positive attitude. * Detail-oriented individual with the ability to read and follow policy and procedure. * Ability to work independently; a 'self-starter' that requires little supervision once given a task. * Ability to lift, carry, and install various computers, monitors, and related equipment. * Demonstrated ability to install, upgrade, troubleshoot, and diagnose issues with Microsoft desktop operating systems. Qualifications: * High School Degree * Prior help desk or service desk experience preferred * Experience with installing, upgrading, troubleshooting, and diagnosing issues with Microsoft Office products (Outlook, Word, Excel, and PowerPoint) * Experience with imaging PCs * Experience with installing Windows operating systems from scratch Work Environment: * Office and Manufacturing floor; Requires physical capability to work up to 9 hours a day including; sit, stand, walk, stoop, kneel, crouch, ability to lift up to 50 lbs. * Hours: 8:00 AM - 5:30 PM Monday - Thursday; Friday 7:30 AM - 4:00 PM with additional hours as needed to meet demand. * Rotational weekend on call with other Helpdesk staff required * 9/80 work schedule. * Office located in Lititz, PA, with occasional visits to Lancaster facility. | |