Library Analytics, Metrics & Assessment Librarian

The UCLA Library seeks a collaborative, service-oriented, and analytically skilled Library Analytics, Metrics & Assessment Librarian (LAMAL) to advance a culture of evidence-informed decision-making.

Reporting to the head of Library Analytics, Metrics & Assessment, the librarian will partner with units across the Library to define meaningful measures, design assessments, analyze and interpret data, and develop reliable dashboards and reports that inform planning, resource allocation, service improvement, and organizational learning. The LAMAL will have an opportunity to help shape shared analytics and assessment practices, data definitions, documentation, and project priorities. The LAMAL uses a variety of systems and tools like Alma Analytics, Tableau, and other Library and campus systems and communicates methods and findings clearly to both technical and nontechnical audiences.

The incumbent is responsible for supporting and enabling consistent, targeted, data-informed decision-making in relation to the UCLA Library collections, workflows and services. The LAMAL leads in and contributes to expertise in statistics and data analysis, metrics development, and documentation. The incumbent manages analytics projects and completes work related to the development and maintenance of dashboards and reports for the Library, and supports LAMA and Library staff capacity-building through developing well-documented analytical resources. The incumbent exercises the utmost discretion in managing sensitive information learned in the course of performing their LAMA duties and working on LAMA projects. Sensitive information includes but is not limited to staff and student records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of their work. The LAMAL ensures that sensitive information is properly safeguarded and follows all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems.

Position Duties

Specific duties and responsibilities include:

1. Collaborates with Library leaders, departments, and project teams to translate strategic and operational questions into clear assessment plans, measures, data requirements, priorities, and deliverables.
2. Extracts, integrates, cleans, validates, and analyzes quantitative and qualitative data from Library systems and other sources, including the integrated library system, discovery and electronic-resource platforms, service and space-use systems, web analytics, surveys, and project-management tools.
3. Applies appropriate assessment and analytical methods, including descriptive statistics, benchmarking, survey design, workflow analysis, and user-centered research, to evaluate service outcomes, organizational performance, discovery, user experience, collections, and operational efficiency.
4. Develops, maintains, and enhances dashboards, recurring reports, ad hoc analyses, and shared data resources using Alma Analytics, Tableau, and related tools; establishes quality-assurance checks and ensures outputs are accurate, accessible, understandable, and appropriate for their intended audiences.
5. Creates and maintains shared metric definitions, data dictionaries, documentation, templates, and reproducible workflows to promote consistent, reliable, and sustainable reporting and assessment practices across the Library.
6. Manages assigned analytics and assessment projects from intake through completion, including scope, priorities, timelines, dependencies, stakeholder communication, and documentation, while contributing expertise in library processes, metrics development, and project-management practices.
7. Partners with Library technology and functional units to improve data collection, data quality, system configuration, and workflows that support reliable analysis, reporting, discovery, user experience, and operational effectiveness.
8. Coordinates or contributes to recurring institutional, consortia, and professional reporting and partners with Library Development to provide impact metrics and analyses that support donor identification and stewardship, endowed-fund reporting, and collection-related initiatives.
9. Synthesizes findings into concise narratives, visualizations, presentations, and actionable recommendations for Library leadership and other stakeholders, clearly communicating assumptions, limitations, and uncertainty.
10. Provides consultations, workshops, and training that strengthen staff capacity in assessment planning, data literacy, analytical tools, interpretation, workflow development, and responsible data use.
11. May provide project-based training, work direction, and supervision to student employees.
12. Participates in professional activities, scholarship, and University or community service appropriate to a UC academic librarian and performs other responsibilities as assigned.
13. May also work closely with Library Development to identify and steward donors, collections, and endowed gift funds.

The successful candidate will be committed to engagement with and promotion of the UCLA Principles of Community and the True Bruin Values.

Additionally, in order to be successful in this role, the incumbent will need to continuously demonstrate:

• Ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives.
• Significant interest in education, outreach, mentoring, consulting, community-building, and/or formal communication activities.
• Ability to embrace and utilize new or emerging technologies; skill in responding quickly to technology challenges; awareness of existing or emerging social media trends, the audiences who use them, and other protocols for use within the organization to allow for effective and timely communication to its stakeholders.

Basic qualifications

1. ALA-accredited Master's Degree in Library or Information Science required at the time of hire; OR Master's degree (or other advanced degree) in Information Sciences or related field at the time of hire and work experience in a library setting.
2. Demonstrated extensive experience generating queries and reports from an integrated library system analytics environment or a comparable enterprise reporting or business-intelligence platform, along with knowledge of library analytics tools such as Springshare applications, Choreo Insights, Scopus, and Google Analytics.
3. Demonstrated experience using data-visualization and dashboard platforms such as Tableau, Power BI, Looker Studio, or equivalent tools.
4. Demonstrated experience preparing, analyzing, interpreting, visualizing, and communicating data to answer operational, service, and strategic questions, including the use of effective data storytelling.
5. Demonstrated experience designing and implementing assessment activities and translating findings into actionable recommendations, service improvements, or organizational decisions.
6. Demonstrated working knowledge of quantitative and qualitative assessment methods and foundational statistical reasoning.
7. Demonstrated ability to document analytical methods, processes, and workflows and communicate findings clearly to both technical and nontechnical audiences.
8. Demonstrated ability to collaborate across teams, gather and clarify requirements, manage competing priorities, and complete projects within established timelines.
9. Demonstrated understanding of data privacy, confidentiality, ethical data use, and the secure handling of sensitive information.
10. Demonstrated ability to learn new tools and adapt analytical practices in response to changing technologies, priorities, and organizational needs.

Preferred qualifications

Applicants who possess the above required qualifications are strongly encouraged to apply and will be considered fully qualified. Applicants with all the above required qualifications and any of the following preferred qualifications or professional experiences are also encouraged to apply, however, the preferred qualifications below are not required:

1. Experience with Ex Libris Alma Analytics, Oracle Analytics, or another library-specific analytics environment.
2. Advanced experience with data visualization tools such as Tableau; demonstrated expertise in data management, data visualization development, management and dashboard design.
3. Experience with SQL or query building and at least one scripting language used for data analysis or automation, such as Python or R.
4. Experience with data governance, data quality, data dictionaries, access controls, retention, or data management planning.
5. Experience with assessment methods such as survey design, interviews or focus groups, usability testing, benchmarking, or mixed-methods analysis. Demonstrated creativity and innovation in identifying and proposing new metrics to measure and new methods for measuring or analyzing data.
6. Experience with library analytics sources and tools such as Springshare, Choreo Insights, Scopus, Google Analytics 4, COUNTER usage reports, SUSHI harvesting, or comparable platforms.
7. Experience with project management methods and tools such as Jira, Smartsheet, or equivalent systems.
8. Experience working in an academic, research, or special library or another higher-education or research environment.
9. Experience creating impact reports for fundraising, donor stewardship, or endowed funds.
10. Experience training, mentoring, or supervising student employees or colleagues.
11. Familiarity with version control, reproducible analysis, or automated reporting workflows.
12. Experience in donor relations and stewardship.

recblid os9aucz566b1len3crzkt7bryf7hu2