F&B Shift Manager - Full Time

Responsibilities:

• Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Directs the development and administration of controls for all phases of assigned outlets economically and profitably while maintaining established standards
• Abides by all State and Federal requirements of serving alcohol
• Ensuring that interim and annual performance evaluations are completed on time and files maintained
• Interacts with guests to obtain feedback on product quality and service levels
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Develop staffing schedules that assure the highest service levels with maximum productivity
• Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs
• Maintains high food, service and health and safety standards
• Responds to guest and employee needs and resolves complaints and issues
• Inspects food outlets and observes workers and patrons to ensure compliance with occupational, health, and safety standards
• Controls labor and operating expenses
• Schedules and directs staff in the performance of work assignments.
• Continually seeks new methods and programs to promote the restaurant and the property as a whole
• Maintains high visibility during peak periods
• Excellent written and communication skills
• Ensures all guests receive superior service
• Ability to work flexible hours

Compensation:

• Target Salary Range: $68,000 per year

Additional Benefits:

• $7 Daily Employee Parking Garage

Physical Demands & Work Environment:

• Frequently required to lift up to 40 pounds.
• Stand and walk for extended periods during scheduled shifts.
• Frequently bend, reach, stoop, kneel, and perform repetitive motions.
• Ability to work in a fast-paced environment with varying noise levels, bright lights, large crowds, and high-volume guest interaction.
• Must be able to effectively communicate with guests, Team Members, and leadership while maintaining a professional and positive demeanor.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

High School (required)

Must be 21 years of age or older. (preferred)
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board. (preferred)
Must be a high school graduate or equivalent. (preferred)
2 years: Must have two or more years of related experience in management in high volume, with casino experience preferred. (preferred)
Problem-solving and decision-making ability. (preferred)
Ability to maneuver in all areas of assigned outlets, including all food and beverage service areas. (preferred)
Excellent verbal and written communication skills. (preferred)
Extensive knowledge of food products and service techniques. (preferred)
Ability to respond calmly and make rational decisions when handling guest and employee conflicts. (preferred)
After hire, successful completion of Responsible Vendor Alcoholic Beverage Service and BASSET trainingis requiredto retain the position. (preferred)
Ability to work with computer-based time and attendance. (preferred)
Must be available to work flexible shifts, weekends, and holidays. (preferred)

ServSafe Food Handlr (preferred)
ServSafe Alcohol (preferred)