Practice Assistant II - Pain Management

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

• Welcome and assist patients throughout their visit, including check-in and check-out activities.
• Schedule appointments, maintain appointment records, and coordinate patient visits.
• Answer phones, respond to routine inquiries, and direct calls appropriately.
• Process patient documentation, scan records into the electronic medical record, and maintain organized files.
• Support patient care coordination by obtaining medical records, test results, and other necessary information.
• Handle messages related to prescription refills, prior authorizations, provider questions, and test results.
• Assist with billing-related processes, including co-pay collection when needed.
• Serve as a key resource for scheduling, registration, and billing systems, providing support and training to team members.
• Support advanced scheduling functions, including provider schedule management and surgical scheduling as needed.

• Strong organizational, communication, and customer service skills.
• Ability to multitask in a fast-paced healthcare environment.
• Attention to detail and commitment to providing exceptional support to patients and colleagues.
• Experience with administrative, scheduling, registration, or healthcare office functions is highly valued.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience
Office experience 2-3 years required

Knowledge, Skills and Abilities
- Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
- Managing one's own time and the time of others.
- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

At Mass General Brigham, you'll be part of a team dedicated to delivering outstanding care and service. Your contributions will help ensure an efficient, welcoming experience for patients while supporting the important work of our clinical teams.

If you're a detail-oriented professional who enjoys helping others and thrives in a collaborative environment, we'd love to hear from you.

Pay Range

Grade