Content Strategist

Aquent is partnering with a leading organization that empowers individuals to confidently manage their financial lives through innovative and user-centric digital experiences. This company is passionate about crafting trusted, simplified, and empowering tools that help millions achieve their financial aspirations. Join a dynamic team where your expertise will directly influence the digital landscape, shaping intuitive and impactful interactions that inspire confidence and demystify complex financial concepts for a broad audience.

Unleash Your Impact in Digital Experience Design!

Step into a pivotal role where your passion for understanding user needs and pain points will drive the creation of exceptional digital experiences. You will be a key player within a multidisciplinary User Experience (UX) team, crafting effortless mobile, web, and desktop solutions grounded in empathy and informed by thoughtful planning. This is an exciting opportunity to collaborate across the enterprise, build strong relationships, and make a tangible difference for millions of users who rely on these products to manage their financial futures. Your work will balance functionality with complexity on a highly visible platform, contributing to a learning environment that fosters continuous growth and innovation.

What You'll Do

• Apply core content strategy principles, encompassing planning, creation, and governance, to deliver high-quality user experiences that resonate.
• Architect user experiences collaboratively with designers and product partners, laying the essential groundwork for alignment, prototyping, visual design, and content design.
• Produce high-quality UX content, rapidly integrating feedback, adeptly identifying and resolving content design challenges, and consistently meeting both business objectives and user needs.
• Ensure all content aligns seamlessly with business requirements and user needs, directly supporting core strategic objectives.
• Inform every content decision through robust data analysis, thorough research, and meticulous planning.
• Craft new content according to established UX writing standards and meticulously align or edit existing content to uphold these benchmarks.
• Lead impactful content reviews and skillfully influence stakeholders by articulating content design decisions with clear, compelling rationale.
• Oversee content direction and actively participate in, or lead, constructive peer reviews to ensure excellence.
• Proactively identify gaps in current UX writing standards and propose innovative, effective solutions to enhance our practices.
• Develop collaborative solutions within a cross-functional Agile team, thoughtfully considering the interplay across digital, physical, and service channels.
• Utilize precise problem definition techniques and data-driven insights to guide project requirements and scope.
• Facilitate dynamic ideation efforts, keeping the team focused on the core problem to solve and fostering collaborative "how might we" conversations.
• Lead critical reviews and drive decisive actions, embracing an iterative approach that prioritizes progress within established scope and budget.
• Proactively identify potential roadblocks and effectively communicate them to team or project leads, collaborating to find swift and effective solutions.
• Maintain the high standards set by the group, including channel standards, content standards, and our comprehensive design system.
• Lead projects across various UX disciplines to create truly seamless and intuitive user experiences.
• Work closely with teams to accurately estimate project completion based on task progress and resource availability.
• Foresee potential obstacles and communicate them clearly and proactively to project leads.
• Act as a solutions-focused and optimistic team member, deeply committed to our mission and the evolving needs of our partners and users.
• Partner effectively and strategically across diverse disciplines and functions, fostering strong working relationships.
• Build unwavering trust with partners by setting clear expectations for processes and deliverables from the outset.
• Actively seek out and thoughtfully incorporate diverse ideas and feedback to strategically guide successful delivery.
• Create a comfortable and inclusive environment for others by genuinely conveying interest in their feedback and viewpoints, anticipating reactions, and responding attentively.
• Proactively offer valuable assistance to teammates, providing expert support and guidance for activities and craft development.
• Employ diverse and compelling communication techniques to showcase work effectively and persuade through strong rationale and engaging storytelling.
• Propose mutually beneficial solutions and construct well-reasoned arguments to support your professional position.
• Maintain a clear design position while remaining open and flexible to moderate it when new, compelling information emerges.
• Navigate undefined spaces with confidence, charting potential paths forward through expert problem definition and design thinking methodologies.
• Recognize challenges as an inherent part of the creative process and collaboratively identify root causes to determine optimal next steps and new directions.

What You'll Bring

• 6+ years of dedicated content design experience focused on digital products or an equivalent background.
• An impressive online portfolio showcasing your thorough process and insightful design thinking.
• Extensive experience with all facets of a user-centered design process, including user research, developing intuitive user flows, creating effective wireframes, writing for accessibility, and crafting precise content specifications.
• Demonstrated experience working effectively in a collaborative, multi-disciplinary team within an iterative process and an Agile development methodology.
• Strong self-management skills, comfort with substantial responsibility, and the proven ability to work directly with partners and expertly manage project schedules.
• Proficiency in industry-standard design tools such as Figma, FigJam, and Writer.
• Experience successfully running engaging design sessions with diverse cross-functional teams.
• An effective relationship builder, capable of partnering cross-functionally and working productively with various levels of the organization and diverse personality types.
• Comfort thriving in a dynamic, project-oriented work environment, consistently demonstrating a positive attitude and a solid work ethic.

Nice-to-Have Qualifications

• 1+ year of specialized content design experience for touch-based mobile interfaces.
• 1+ year of practical conversational design experience.
• Experience leveraging AI assistants or Large Language Models (LLMs) for innovative solutioning.