Technical Program Manager (III)

Aquent is proud to partner with a pioneering technology innovator, a company at the forefront of developing groundbreaking platforms and advanced AI solutions that are redefining how the world interacts with information and technology. This organization is renowned for its unwavering commitment to pushing the boundaries of what's possible, fostering an environment where complex challenges are met with ingenious solutions, and where every contribution directly impacts millions of users globally. Join a team dedicated to operational excellence and the seamless delivery of cutting-edge technology, making a tangible difference in the digital landscape.

About the Role: Drive Critical AI Model Releases and Operational Excellence

Are you an operations-focused technical professional eager to make a tangible impact on the release of next-generation AI models? This is an exceptional opportunity to join a dynamic team where your expertise will be crucial in ensuring the smooth and efficient delivery of advanced AI capabilities. You will be at the heart of technical operations, directly influencing the speed and quality of innovative product launches. This pivotal role will allow you to maintain operational stability, accelerate development cycles, and enable critical advancements in AI technology, making a direct and visible contribution to the company's success and its global user base.

What You'll Do

• Execute end-to-end model migrations for advanced AI model releases across critical product teams.
• Perform daily triage, routing, tracking, and rapid resolution of a high volume of technical issues and service requests, especially during peak periods.
• Monitor release dashboards, track Service Level Agreements (SLAs), manage extension requests through established processes, and escalate blockers to ensure timely resolution.
• Actively engage in communication channels to route technical questions to the appropriate domain experts.
• Deliver daily status summaries, tracking updates, and actionable operational insights to leadership.

Must-Have Qualifications

• Early to mid-career experience (up to 6 years maximum) in a technical operations role.
• Demonstrated background in tech industry operations, technical release engineering, developer productivity, or infrastructure operations.
• Good understanding of software development concepts, ML/AI lifecycle basics, and the ability to interpret high-level code submission descriptions or logs for effective ticket categorization.
• Hands-on ticket management experience with industry-standard tools like Jira, or similar systems.

Nice-to-Have Qualifications

• Prior experience within large-scale technology organizations, demonstrating immediate familiarity with complex systems and workflows.
• Strong technical skills in areas such as Jira, Release Operations, Infrastructure Operations, Technical Ticket Triage, SLA/Escalation Management, and Dashboard Monitoring.
• Exceptional soft skills including an execution-focused mindset, rigorous tracking capabilities, clear stakeholder communication, prompt follow-ups, and efficient domain expert routing.
• Industry experience in Technology, Infrastructure Operations, Cloud/AI Platforms, or Developer Tools.