Breast Health Center Scheduling Specialist

To provide patient appointment scheduling, reception, clerical and customer service functions to all patients, visitors, and employees. These functions include: scheduling appointments, procedures, patient reception, appointment check-in, insurance verification and other related duties as assigned. This position requires a thorough knowledge of scheduling practices for Lakeview and Regions hospitals, including OR scheduling functions that are related to breast surgery, medical/surgical terminology, and must have good communication and interpersonal skills. This work may vary in percentage of time per function on a daily basis.

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination:

  • 4 years' experience in a direct customer/patient service position and computer/data entry required, and 2 years' experience with patient scheduling in a customer support related role.

• Licensure/ Registration/ Certification:

  • None

• Knowledge, Skills, and Abilities:

  • Excellent communication and interpersonal skills

  • Ability to write, read, and speak English clearly.

  • Ability to deliver an exceptional customer experience to both internal and external customers.

  • Ability to deal with ambiguity and maintain composure in a stressful, ever-changing, fast-paced environment.

  • Ability to prioritize and navigate multiple duties and tasks in a fast-paced environment.

  • Working knowledge and adherence of HIPAA, organizational policies, and department protocols to protect patient health information.

  • Strong organizational skills and ability to function both as a team member and autonomously.

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:

  • 2 years' experience in healthcare setting.

• Licensure/ Registration/ Certification:

  • None

• Knowledge, Skills, and Abilities:

  • EPIC medical records experience or healthcare related computer programs.

  • Competency in medical/surgical terminology

  • Ability to schedule radiologic appointments.

  • Demonstrates ability to communicate effectively in a personable and professional manner