Lead UX Research Analyst

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world's largest organizations so they can seize a competitive advantage.

We are looking for an experienced Lead UX Research Analyst to lead qualitative research for high-profile agentic initiatives that have impact across the BMC portfolio. This individual-contributor role will define and execute complex research projects that shape how users of mission-critical enterprise systems interact with AI agents, automation, and intelligent workflows.

You will partner with product management, engineering, design, product research, and subject matter experts to identify cross-product user needs, evaluate emerging experiences, and translate evidence into product strategy and experience direction. Your work will help teams create coherent, trusted, and effective experiences across product boundaries.

You will also strengthen the UX research practice by guiding best practices with other professional researchers. This role does not have formal people-management responsibilities but carries significant influence across products, teams, and the research organization.

Strategic Research Leadership (core focus)

*Lead research strategy and execution for signature agentic initiatives spanning multiple products, workflows, and user groups to address shared user needs and interactions between people, AI agents, and enterprise systems.

*Align product-area researchers and cross-functional teams around common research priorities, decision needs, and experience outcomes.

*Translate complex findings into experience principles, actionable insights, and strategic recommendations that influence product direction, roadmaps, and investments.

*Identify AI and Agentic experience risks related to autonomy, trust, control, transparency, and human oversight early in the product lifecycle.

*Lead generative and evaluative research from foundational discovery and concept development through validation, release, and continuous improvement.

*Select and apply appropriate methods, including interviews, contextual inquiry, workflow analysis, concept testing, usability testing, surveys, and longitudinal research.

*Evaluate agentic experiences for usefulness, usability, trust, transparency, controllability, explainability, predictability, and failure recovery.

*Define and apply shared UX measures that assess experience quality, customer outcomes, agent effectiveness, and adoption.

*Triangulate behavioral, attitudinal, product, and business data.

*Bachelor's or Master's degree in Human-Computer Interaction, Human Factors, Psychology, Anthropology, Computer Science, or a related field.

*10+ years of UX research or related experience with a bachelor's degree, or 8+ years with a master's degree or equivalent advanced qualification.

*Significant experience in conducting UX research with highly technical users in complex enterprise systems, platforms, IT infrastructure, and/or mission-critical applications.

*Demonstrated success leading highly-visible research projects spanning multiple products, teams, workflows, and user groups.

*Experience leading and conducting UX research for AI-enabled, generative AI, or agentic capabilities used in products or enterprise workflows.

Research Expertise

*Expert in generative research with quantitative fluency.

*Expert in UX research methods, including interviews, contextual inquiry, concept testing, usability testing, workflow analysis, surveys, and mixed-method research.

*Expertise in translating complex findings into evidence-based recommendations that support product, design, and business decisions.

*Operates as a highly autonomous and effective individual contributor leading full research cycle from strategy and planning to insight tracking and executive-level presentation.

*Work closely with Product Management, R&D, Design and Product Research to define research plans and conduct sessions collaboratively with joint ownership of insights, outcomes and next actions.

*Uses AI and agentic technologies responsibly to accelerate across the UX research lifecycle.

*Provides constructive mentorship while enabling other researchers to retain ownership of their work and professional growth.

*Experience conducting research with mainframe professionals such as system operators, system programmers, database administrators, application developers, security administrators.

*Familiarity with mainframe tools, workflows, and environments.

*Experience establishing cross-product UX measurement frameworks.

*Experience scaling research operations in a global enterprise organization with global enterprise customers.

Our commitment to you!

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.