PPS Administrator - Administrative Assistant

Description

At Penn Power Group, we take pride in delivering reliable service and building lasting relationships with the customers who depend on us. We are seeking an organized, detail-oriented, and customer-focused Administrative Assistant to support our service operations within the heavy-duty diesel and power generation industries.

In this role, you will play a key part in coordinating service activities, managing customer communications, supporting field technicians, and ensuring maintenance and repair services are completed efficiently and accurately. The ideal candidate thrives in a fast-paced environment, demonstrates strong organizational and problem-solving skills, and understands the importance of delivering exceptional customer service while supporting operational goals.

Compensation: Hourly up to $30/hour - This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location.

Requirements

What You'll Do:

• Build and foster strong relationships with our customer.
• Developing a good working relationship with all internal teams and team members.
• Monitor and maintain third party systems.
• Ensure constant improvements of the CRM and Field Service Platforms as it pertains to your customer base.
• Continually monitor and report the status of all open additional and emergency service orders to the customer.
• Monitor and develop best practices to maintain all required financial goals as set by the Department.
• Develop a team atmosphere with the other managers and staff.
• Work with our parts department to ensure that required parts are prioritized and ordered timely. Parts with long lead times are to be communicated to the scheduling department.
• Review PMA's Scope and Targets with Manager to ensure proper pricing and execution.
• Plan, communicate and execute the after hours \"on call\" list for your market area.
• This position is responsible for payroll.

What You Bring:

• Minimum high school diploma required.
• Two year associates degree or equivalent, or five years of similar work experience is desirable.
• Minimum of two years of experience working in a scheduling capacity in a heavy-duty diesel or power generation repair business.
• Good recordkeeping skills are required.
• Most of our customers are required by law to maintain their equipment under a contractual service agreement. We are required to perform service and repairs to their equipment under these contracts. We are also required to provide our customers with accurate and detailed information about their equipment. Some of this information includes service records and oil sample results. The administrative assistant must possess the skills to be accurate and thorough.
• A concentration in Microsoft products is a requirement.
• Our business system operates on an AS/400 platform. Experience with AS/400 is a plus.
• Experience with certified payroll is a plus.
• Office management experience is a plus.

What we Offer:

• Career growth opportunity
• Competitive salary
• Paid time off
• Medical/dental/vision
• 401(k)

Physical Requirements: Occassionally move about inside the office to access file cabinets, office machinery; Travel to PPG locations as needed

Environment: Office environment

Penn Power Group is an Equal Opportunity Employer and federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We have implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans.

We make reasonable accommodations for individuals with disabilities to apply for employment. Contact people@pennpowergroup.com or (215) 335-0500 ONLY to request an accommodation or to be included in our affirmative action program. Resumes sent to this address will not be accepted.