Director, Driver Operations, Road Transport US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com.

Location: Lancaster, TX

Division: Road Transport US
Job Posting Title: Director, Driver Operations
Time Type: Full Time

Summary

Lead a critical part of DSV's transportation operations and help shape the future of Driver Operations.

DSV is seeking an experienced Director, Driver Operations to provide strategic leadership and operational oversight across local driver operations, specialized transportation services, operational support functions, and the Owner Operator program. This position offers an opportunity to lead a complex, multifaceted operation while contributing to the continued growth, efficiency, and success of DSV Road Transport.

Reporting to the Senior Director, Operations, this position is part of the broader operational leadership team and provides leadership and oversight to an assigned team of operational leaders responsible for key Driver Operations functions. The Director is accountable for the performance of assigned operations, including safety, service execution, fleet utilization, capacity planning, financial performance, and operational efficiency. Working collaboratively with fellow Directors and cross-functional partners, this leader will establish operational priorities, strengthen processes, and ensure resources are aligned with business and customer needs.

We're looking for a transportation leader with strong financial and operational expertise, a demonstrated ability to develop senior leaders, and a track record of driving sustainable improvements. This is an opportunity to make a meaningful impact within a large transportation organization while helping advance broader business objectives.

Duties & Responsibilities

• Provide strategic and operational leadership across assigned Driver Operations functions, including local driver operations, specialized driver operations, operational support functions, and the Owner Operator program.
• Lead and develop an assigned team of operational leaders, establishing clear priorities, performance expectations, and accountability.
• Oversee operational performance across service, safety, productivity, fleet utilization, capacity, cost, and other key performance indicators.
• Establish consistent operating standards, processes, and controls across assigned Driver Operations functions to support effective and scalable execution.
• Oversee fleet, driver, equipment, and transportation capacity planning to ensure resources are aligned with customer requirements, business needs, and anticipated growth.
• Maintain accountability for assigned operational financial performance, including budgets, forecasts, operating costs, labor, equipment, productivity, and other controllable expenses.
• Partner with Finance and operational leaders to evaluate financial results, understand performance drivers and variances, and implement appropriate actions.
• Provide strategic oversight of the Owner Operator program, including capacity, utilization, performance, and overall program effectiveness.
• Drive alignment across local operations, specialized operations, and operational support functions to improve end-to-end execution and overall organizational performance.
• Identify operational risks, performance gaps, and improvement opportunities and ensure sustainable corrective actions and process improvements are implemented.
• Champion safety, compliance, service, and operational discipline and ensure adherence to applicable DOT, FMCSA, company, customer, and regulatory requirements.
• Partner with Sales and other cross-functional teams to support customer requirements, new business opportunities, implementations, operational expansions, and strategic initiatives.
• Develop and maintain strong relationships with key customers and business partners and participate in operational reviews, escalations, and strategic discussions as appropriate.
• Evaluate organizational structure, leadership capacity, staffing, and operational resources to ensure assigned Driver Operations functions are positioned to support current requirements and future growth.
• Develop leadership capability and succession readiness through coaching, performance management, development planning, and talent assessment.
• Provide the Senior Director, Operations with regular updates on operational and financial performance, significant risks, resource requirements, major initiatives, and recommended actions.
• Perform other duties, responsibilities, and project work as assigned by management.

Qualifications & Experience

• Bachelor's degree in Business Administration, Transportation, Logistics, Supply Chain Management, Operations Management, or a related field required; equivalent combination of education and relevant experience may be considered.
• Minimum of ten (10) years of progressive experience in transportation, trucking, logistics, fleet operations, or a related operational environment required.
• Minimum of five (5) years of progressive people leadership experience, including experience leading managers and/or senior operational leaders required.
• Demonstrated experience leading complex transportation operations across multiple operational functions or teams required.
• Experience with commercial driver operations, fleet operations, transportation capacity, and resource planning required.
• Demonstrated experience managing operational and financial performance, including budgets, forecasts, cost management, productivity, utilization, and performance metrics required.
• Experience developing and executing operational strategies, performance improvement initiatives, and organizational change required.
• Working knowledge of DOT, FMCSA, safety, compliance, and other regulatory requirements applicable to commercial transportation operations required.
• Experience with transportation management systems (TMS), fleet management systems, ERP platforms, or other transportation technology required.
• Experience with Owner Operator or contracted transportation capacity programs preferred.
• Experience with specialized, high-touch, white-glove, or other complex transportation operations preferred.
• Experience supporting business growth, customer implementations, operational expansions, or network changes preferred.

Skills & Competencies

• Strong strategic and operational leadership capabilities with extensive knowledge of commercial driver operations, trucking, fleet management, and transportation capacity.
• Strong financial and business acumen with the ability to interpret operational and financial results and understand key performance drivers.
• Strong analytical, problem-solving, and decision-making skills with the ability to address complex operational challenges and develop sustainable solutions.
• Ability to lead operational leaders, establish accountability, and align teams around business and operational priorities.
• Strong workforce planning, organizational design, and resource allocation capabilities.
• Excellent verbal, written, and executive-level communication skills with the ability to effectively communicate across all levels of the organization.
• Strong relationship-building, collaboration, and influencing skills with the ability to work effectively across functions and with customers and business partners.
• Ability to lead organizational change, process improvement, and operational transformation.
• Strong judgment, accountability, and ability to make effective decisions in complex and time-sensitive operating environments.
• Ability to develop leaders, build organizational capability, and support succession planning.
• Proficiency with transportation and fleet management systems, operational and financial reporting tools, Microsoft Office applications, and other business technology.

Physical Demands

While performing the duties of this position, the employee is regularly required to sit and work at a computer; use a keyboard, mouse, telephone, and other standard office equipment; communicate with operational leaders, employees, customers, and business partners; and move about office and operational environments as needed.

The position requires the ability to periodically access and move throughout transportation facilities, yards, customer locations, and other operational areas. The employee may be required to enter and exit commercial motor vehicles, including truck cabs and other fleet equipment, which may involve climbing steps, maintaining balance, and using handholds.

The position may also require standing and walking for extended periods; occasional bending, reaching, stooping, crouching, and climbing; and lifting or moving items weighing up to 20 pounds.

Travel to DSV locations, customer sites, operational facilities, meetings, and other business activities may require driving, air travel, and extended periods of standing or walking.

Work Environment

This position operates across professional office and transportation operational environments, including DSV facilities, transportation yards, customer locations, and other operational sites. The role requires regular interaction with senior leaders, operational management, customers, and cross-functional business partners.

While in operational environments, the employee may be exposed to moving vehicles and equipment, varying noise levels, outdoor weather conditions, and other conditions typical of transportation and logistics operations. Appropriate safety practices and site requirements must be followed at all times.

The position operates in a fast-paced environment and may require response to time-sensitive operational issues, customer requirements, and changing business priorities. Travel to DSV locations, customer sites, and other operational facilities is required based on business needs.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position within the described physical demands and work environment.

For this position, the expected base pay range is $160,000.00 - $175,000.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running. Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it. If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be. Visit dsv.com and follow us on LinkedIn, Instagram and Facebook. #StartHereGoAnywhere #LifeAtDSV