Student Services Specialist Sr (Financial Aid) (2 Positions)

$20.82 - $27.07/hourly, DOE

111

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 7,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community.

We are seeking dedicated and collaborative staff and faculty who are passionate about teaching, learning, and fostering student success. We welcome individuals who are eager to contribute their ideas and expertise to help guide the ongoing development of SCC's priorities and strategic initiatives.

At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences.

SCC Wins the 2022 Sterling Award

MCCCD Fast Facts

SCC Healthy AZ Platinum Award Recipient- 2025

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Scottsdale Community College (SCC) is seeking two full-time Student Services Specialist Senior. The Student Services Specialist Senior in the Financial Aid Department performs technically complex financial aid duties, including determining award amounts and posting awards across various programs. This position works under general supervision and is responsible for administering loan and Pell reconciliation, private/PLUS loan awarding, reviewing unusual circumstance requests, managing ISIR suspense reports, and completing needs analysis forms. The specialist also provides information and guides students and parents on advanced financial aid topics such as financial aid methodology, disbursement of aid, cost of attendance, aid eligibility requirements, and financial literacy.

This position requires a physical presence on campus to best serve the students, department, and college.

50% - Performs more technically complex and difficult student advising and processing. Assists students and parents in person, online/virtually, and via phone. Provides information on Title IV aid, campus-based aid, and scholarships, including assisting students with navigating the financial aid process from initial application to final award. Responds to complex student and parent inquiries requiring detailed knowledge of financial aid regulations and policies. Handles escalated student complaints and troubleshoots complex issues that require in-depth understanding of Financial Aid processes and technical understanding of Financial Aid systems.
40% - Reviews student financial aid applications and paperwork for accuracy and completeness, and requests additional information in compliance with federal and state laws. Reviews various reports on a regular basis, including loan and Pell reconciliation, unusual circumstance requests, private/PLUS loan processing, ISIR suspense, aid adjustments due to enrollment changes, tracking and monitoring of authorization and disbursement of awards, and processes financial needs analysis requests. Coordinates workflow and the implementation of policies and procedures.
5% - May speak with and present to student groups regarding financial aid eligibility and processes as well as other various FAFSA and outreach events, on and off campus. Receives guidance and follows instructions on non-routine tasks and deadlines as assigned.
5% - Assists in testing the accuracy of the annual program setup within the Student Information System (SIS), including auto packaging, repackaging, disbursement dates and student communications. Provides leadership via committee participation and communicates with external stakeholders. May assist in training of staff, and temporary employees. Performs other duties as assigned.

SUPERVISION EXERCISED
This classification may be assigned to lead other regular staff.

SUPERVISION RECEIVED
Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.

Associate's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

A. One (1) year experience working in a Financial Aid Office within the last 3 years.
B. Experience performing the more technically demanding financial aid processing duties (i.e. application review, verification, awarding, and disbursement).
C. Experience with running and processing various reports (i.e. reconciliation, ISIR suspense, Return of Title IV, etc).
D. Knowledge or experience with federal databases such as Common Origination and Disbursement (COD) and the National Student Loan Database System (NSLDS).
E. Experience using computer or web-based technology in the delivery of programs and services (i.e. PeopleSoft, Financial Management Systems, Microsoft Excel, Microsoft Word, Dynamic Forms, Scholarship Manager or other software used to process financial aid).
F. One year of full-time, relevant MCCCD experience within the previous two years.

All travel-related expenses to campus during the interview and selection process will be the candidate's responsibility.
May be required to travel to other MCCCD locations.
May be required to work evenings and weekends.
May require prolonged periods of sitting and viewing a computer screen.
May be required to lift or carry up to 25 lbs.
This position requires a physical presence on campus with possible partial remote work depending on business needs to best serve the students, department, and college.
Financial Aid Positions; Applicants must be in good standing with all U.S. Department of Education Federal Student Aid programs and eligible to access federal websites required to perform job duties.

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Apply on or before Monday, October 26, 2026 to be considered.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.