Star Service Manager

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Loews Portofino Bay Hotel

Join the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy.

What We're Looking For:

A passionate and detail-oriented In-Room Dining Manager who thrives on creating exceptional guest experiences. You'll lead a dynamic team, ensuring every order is delivered with precision, care, and a touch of luxury. From coordinating with culinary partners to elevating service standards, you'll be the driving force behind seamless operations and unforgettable moments for our guests.

Who You Are:

• Inspirational Leader: You motivate and empower your team to deliver flawless service with confidence and pride
• Guest-Centric Problem Solver: You anticipate needs and resolve challenges quickly, always putting the guest first
• Clear Communicator: You connect effortlessly with guests, team members, and other departments to ensure smooth operations
• Agile Multitasker: You thrive in a fast-paced environment, balancing priorities without compromising quality
• Detail-Oriented Professional: You bring precision and organization to every aspect of service delivery
• Veterans and military spouses are encouraged to apply

What You'll Do:

• Oversee all aspects of in-room dining operations, ensuring timely and accurate service for every guest
• Develop and implement service standards and procedures that elevate the guest experience
• Partner with the culinary team to accommodate special requests, dietary needs, and personalized touches
• Monitor food and beverage presentation to maintain premium quality and brand standards
• Recruit, train, and coach team members, fostering a culture of excellence and collaboration
• Manage schedules, performance evaluations, and team development initiatives
• Drive revenue through upselling techniques and creative promotions
• Maintain inventory and ensure all equipment is in proper working condition
• Uphold strict hygiene and safety protocols, ensuring compliance with health regulations
• Prepare and analyze reports on service metrics, costs, and guest feedback to optimize performance
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include:

• Minimum of two years Food & Beverage leadership experience
• Strong knowledge of in-room dining operations, food safety, and service standards
• Exceptional problem-solving abilities and attention to detail
• Ability to multitask and work effectively in a fast-paced, high-pressure environment
• Familiarity with POS systems and financial reporting tools
• Effective management, leadership, organizational and communication skills
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Who You'll Supervise:

• Room Service Team