Minimum Qualifications: * A bachelor's degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field from an accredited institution and relevant professional experience. * Two years of experience in a field related to student recruitment, admissions, student affairs marketing, sales and/or a closely related field. Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis. Applicants must meet minimum qualifications at the time of hire. Preferred Qualifications: * Experience working directly with students in an educational, advising, or customer service setting. * One (1) year experience providing highly responsive customer service support over the phone, via email, and in-person. * Event planning, coordination, and management experience. * Experience with public speaking and delivering presentations to groups in person and through virtual platforms such as Zoom or Microsoft Teams. * Experience using customer relationship management (CRM) systems, such as Salesforce or similar. Conditions of Employment: * Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future. Competencies: * Excellent customer service skills. * Outstanding oral and written communication skills. * Ability to verify the accuracy of your work. * Excellent interpersonal skills. * Proficiency in Microsoft Office. * Ability to multi-task. * Outstanding attention to detail. * Ability to work independently. * Willingness and ability to learn, flexibility and adaptability. * Ability to establish rapport with individuals from diverse backgrounds and ability to interact effectively with all levels within the University. * Ability to take direction/follow instructions and use independent judgment to coordinate various projects and meet multiple deadlines. * Analytical and problem-solving skills. * Ability to effectively encourage compliance with processes, policies, and procedures. * Time management and ability to prioritize are key. |