MizzouRec Facility Operations Coordinator

MizzouRec Services and Facilities - Division of Student Affairs

MizzouRec Services and Facilities is a department within the Division of Student Affairs that provides quality leisure experiences to all members of the campus community, primarily Mizzou students. Research shows a positive correlation between physical activity and educational outcomes of university students. Recreation services and exercise provide students with opportunities for involvement and to develop a sense of belonging on campus.

Summary
Join the MizzouRec team as a Facility Operations Coordinator and play a key role in leading the daily operation, development, and continuous improvement of a dynamic collegiate recreation facility. This position provides operational leadership for facility spaces, student staff, maintenance coordination, and service delivery while ensuring MizzouRec remains safe, efficient, welcoming, and operationally ready.
The Facility Operations Coordinator has a direct impact on how the facility operates each day. This position provides visible leadership on the floor, develops and holds student staff accountable to departmental expectations, identifies operational and facility needs, and works collaboratively with professional staff, the Building Mechanic, Maintenance Auditors, and other MizzouRec areas to ensure concerns are addressed effectively.
The coordinator is expected to look beyond immediate operational needs by identifying trends, evaluating processes, improving efficiency, and developing people and systems that strengthen the overall operation.

Essential Functions

Operational Leadership & Facility Management

• Provide leadership and oversight for the daily operation, safety, readiness, and service delivery of assigned MizzouRec facilities.
• Maintain operational consistency, address real-time concerns, and identify opportunities to improve facility efficiency and participant experience.

Student Staff Leadership & Development

• Lead, coach, and develop student staff to strengthen operational performance, accountability, customer service, and leadership capacity.
• Provide collaborative oversight of cross-utilized student staff supporting facility, event, and reservation operations.

Facilities & Maintenance Coordination

• Oversee routine facility audits and maintenance coordination to ensure facility concerns are identified, documented, prioritized, and appropriately addressed.
• Provide operational leadership to Maintenance Auditors and collaborate with the Building Mechanic and campus facilities partners to support proactive maintenance and facility readiness.

Assessment & Continuous Improvement

• Evaluate operational practices, staffing, communication, and facility needs to identify gaps, trends, and opportunities for increased efficiency and consistency.
• Lead or support implementation of operational improvements, procedures, and systems that strengthen the overall effectiveness of the area.

Risk Management & Customer Experience

• Support effective response to incidents, emergencies, safety concerns, and operational disruptions while maintaining a welcoming and service-oriented environment.
• Monitor participant and staff experiences to identify opportunities to improve service delivery and operational outcomes.

Cross-Departmental & Administrative Leadership

• Collaborate with MizzouRec departments and campus partners to coordinate operational needs, facility readiness, events, programs, and departmental initiatives.
• Maintain operational documentation, support staffing and scheduling needs, and contribute to departmental planning, training, and professional development.
  

Monday through Friday, 8:00am - 5:00pm

Work schedule will be established in conjunction with the supervisor and will include operational coverage based on facility needs. Evening and weekend hours may be required.

A Bachelor's degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary.

* Bachelor's or Master's degree in recreation, sport management, student affairs, higher education, or a related field.
* Experience supervising, training, and developing student or part-time employees in a recreation, facility, hospitality, or similar environment.
* Experience with facility operations, customer service, risk management, and incident response.
* Strong communication, organizational, problem-solving, and collaborative skills.
* Current CPR/AED and First Aid Instructor certification or ability to obtain within the first six months of employment.

Salary Range: $22.10 - $27.50 per hour
Grade: GGS 009
University Title: Student Service Coordinator II

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Complete application and upload resume and cover letter and provide contact information for at least three references (including current or former supervisor).

Employment visa sponsorship is not available for this position.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.