Digital Project Manager

Aquent, a leading talent solutions company, is partnering with a prominent organization in the financial services sector. Our client is at the forefront of defining, delivering, and managing innovative digital platforms and services that empower seamless client interactions at scale. Their digital experiences are central to how countless clients engage with them daily, and they are committed to ensuring these interactions are intuitive, efficient, and built on trust. Join a team where your expertise will directly shape the future of digital client engagement, driving significant impact on a strategic international initiative that touches millions.

About the Opportunity

We are seeking a highly analytical, organized, and forward-thinking Senior Manager, Digital Product Management, to spearhead a critical international digital initiative. This pivotal role is not just about managing projects; it's about leading the charge in defining and delivering exceptional client experiences across authenticated web and mobile application journeys. You will be instrumental in mapping end-to-end client journeys, identifying crucial experience gaps, and translating complex business, regulatory, operational, and technology needs into tangible, impactful digital capabilities. This is a unique opportunity to operate across multiple teams and workstreams, with the potential to evolve into a product leadership role for a dedicated delivery team as the initiative progresses. Your work will directly enhance the digital landscape, making a profound difference in how clients interact with our partner's services globally.

What You'll Do

• Lead the discovery and definition of requirements for a complex international digital initiative spanning authenticated web and mobile app experiences.
• Map comprehensive end-to-end client journeys across digital, operational, and servicing touchpoints.
• Identify critical client experience gaps, opportunities, dependencies, and areas requiring new or enhanced digital capabilities.
• Define the intended client experience, including workflows, business rules, decision points, error handling, content needs, and exception scenarios.
• Translate intricate business and client needs into detailed functional requirements for design and technology teams.
• Define and document digital development scope, clearly articulating required capabilities, exclusions, and affected teams or platforms.
• Identify the backend domains, systems, services, data, and integrations essential for enabling the digital experience.
• Partner with architecture and technology teams to assess feasibility, dependencies, implementation options, and delivery sequencing.
• Collaborate closely with Legal, Compliance, Risk, business, operations, service, design, technology, and other partners to ensure comprehensive and reviewed requirements.
• Work with user experience design and research teams to develop intuitive web and mobile experiences tailored for international clients.
• Serve as the central digital product contact for the initiative, ensuring alignment across participating teams and resolving cross-domain questions and requirements.
• Partner with project and program management to define, track, and manage digital workstreams, milestones, dependencies, decisions, risks, and delivery readiness.
• Facilitate working sessions to bring together diverse stakeholders, resolve ambiguity, and drive decisions forward.
• Communicate complex client experience and technology considerations clearly and concisely to both working teams and senior leaders.
• Support prioritization and tradeoff decisions based on client impact, business value, risk, feasibility, dependencies, and delivery constraints.
• Maintain traceability between the client journey, business requirements, functional requirements, design decisions, and delivery scope.
• Monitor delivery against the defined client experience and requirements, identifying and resolving any gaps or deviations.
• Potentially provide product leadership for a dedicated delivery or scrum team, including backlog development, story refinement, prioritization, acceptance criteria, and stakeholder alignment.
• Act as a client advocate and digital experience subject matter expert throughout the discovery, planning, and delivery phases.

Must-Have Qualifications

• Bachelor's degree or equivalent professional experience.
• 7+ years of experience in digital product management, product ownership, business analysis, or a related field.
• 5+ years of experience defining or delivering complex digital experiences.
• Demonstrated experience documenting detailed functional requirements, workflows, business rules, and acceptance criteria.
• Experience working across multiple product, business, operational, and technology domains.
• Proficiency with responsive web and mobile app development.
• Experience operating within Agile delivery models.
• Strong project or program management experience, including cross-workstream dependency and risk management.
• Extensive experience leading the definition and delivery of complex digital experiences across responsive web and mobile applications.
• Expert ability to translate client, business, operational, regulatory, and technology needs into detailed and actionable requirements.
• Demonstrated experience evaluating end-to-end journeys that cross multiple product, platform, data, and operational domains.
• Strong understanding of the relationship between front-end client experiences and the backend systems, services, data, and business logic that support them.
• Excellent listening and analytical skills, with the ability to uncover and clarify the underlying intent behind stakeholder requests.
• Ability to create structure in ambiguous environments and move complex, cross-functional initiatives from discovery through delivery.
• Demonstrated ability to influence decisions and build productive relationships across multiple teams and levels of an organization.
• Experience collaborating with Legal, Compliance, Risk, technology, operations, service, design, and business partners.
• Strong written and verbal communication skills, including the ability to communicate detailed requirements and provide concise updates for senior leaders.
• Ability to adapt as initiatives evolve from cross-domain discovery and planning into execution and delivery.
• Curiosity, sound judgment, attention to detail, and the ability to learn complex business and technical concepts quickly.
• Outstanding organizational skills and the ability to manage competing priorities with limited direction.

Nice-to-Have Qualifications

• Experience in financial services, fintech, brokerage, investing, or another highly regulated industry.
• Experience supporting international, global, or multi-market client experiences.
• Experience working with Legal, Compliance, Risk, and regulatory partners.
• Experience mapping complex client journeys that include digital, operational, and servicing components.
• Experience defining requirements across multiple backend systems, APIs, data sources, and enterprise platforms.
• Experience leading a scrum team or serving as a senior Product Owner.
• Proficiency with Jira and Confluence.