Pharmacy IT Analyst II ***Must Live In or Relocate to Colorado***

We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Join Our Team as a Pharmacy IT Analyst! We are seeking the right candidate to play a key role at the intersection of technology and patient care, supporting critical systems across our Acute and Retail Pharmacies. While this role offers remote work flexibility, it thrives on hands-on, on-site engagement where you'll work directly with frontline staff and technology to see the immediate, real-world impact of your work every day. If you are a collaborative problem-solver eager to grow, we'd love to receive your application!

Job Summary:

The Pharmacy IT Analyst II, under minimal supervision, provides operational, technical, and systems administration support for pharmacy technology, automation applications, and hardware peripherals across inpatient acute, and outpatient/ambulatory pharmacy environments.

This position serves as a primary operational link between Pharmacy Operations and enterprise Information Technology services. Core responsibilities include managing user access, supporting hardware endpoints, coordinating vendor maintenance, troubleshooting software/hardware interfaces, and maintaining downtime readiness. Working as part of a cross-trained team, this role ensures cross-site coverage, redundancy, and continuous technology support for central facilities and satellite/clinic pharmacy locations.

Essential Functions:

• Hardware & Peripheral Support:
  Deploy, configure, maintain, and troubleshoot local pharmacy hardware endpoints, including mobile workstations/laptops, thermal label printers, document scanners, cash drawers, signature pads, electronic payment readers, and specialty cameras.
  Coordinate physical hardware installations, site relocations, cabling setups, and equipment quotes across inpatient areas, outpatient dispensing sites, and clinic locations.
  Triage hardware failures, manage replacement parts inventory, process return authorizations, and coordinate hardware replacement workflows with vendors and central IT. (35%)
• Systems Administration & User Management:
  Administer end-user accounts, access permissions, directory groups, and security roles across automated dispensing systems, packaging technologies, controlled substance safes, and workflow tracking software.
  Assist pharmacy leadership with data maintenance, inventory par-level optimization configurations, and drug database/formulary builds within pharmacy automation platforms.
  Support software integrations and communications systems, including interactive voice response (IVR) platforms, accessible patient labeling tools, mail delivery interfaces, and call center audio/telephony hardware. (30%)
• Vendor Management, Maintenance & Compliance:
  Coordinate routine, preventative, and emergency vendor maintenance, server patches, reboots, and version upgrades for automated dispensing cabinets, robotic storage/picking systems, and unit-dose packagers.
  Support continuous environmental and cold-chain temperature monitoring solutions, ensuring user alerting, excursion logging, and documentation standards are met.
  Maintain system audit readiness, track hardware lifecycle milestones/end-of-life schedules, maintain standardized downtime procedures, and operational documentation across all systems. (20%)
• Operational Continuity, Training & Travel:
  Navigate enterprise IT ticketing queues and escalation pathways to resolve complex technical issues impacting pharmacy workflows.
  Travel to off-site clinic pharmacies and ambulatory sites across the health system to provide hands-on technical support, hardware deployments, and system maintenance.
  Actively cross-train with team members to maintain dual capability, providing full operational backup and redundancy for both inpatient acute and outpatient pharmacy technologies.
  Maintains operational readiness and, as business needs dictate, may be required to participate in a scheduled or rotational on-call/escalation pathway to provide emergency or after-hours system and hardware triage. (15%)

Education:

• High School Diploma or GED required.
• Bachelor's Degree with a concentration in Computer Science, Information Systems, Business or healthcare-related field preferred.

Work Experience:

• 1-3 years pharmacy operations, pharmacy technician roles, desktop/hardware support, or healthcare IT application support required.
• Applicable application support experience preferred.

Licenses:

• PHAT-Licensed Pharmacy Technician - DORA - Department of Regulatory Agencies required.

Knowledge, Skills and Abilities:

• Strong communications skills.
• Ability to demonstrate sound problem solving/decision making with practical critical thinking.
• Strong attention to detail.
• Understands software and hardware requirements of varied departmental systems.
• Understands the workflow and process requirements of complex application systems.
• Demonstrates ability to be the subject matter expert in supporting, maintaining, and administering complex applications.
• Understands basic pharmacy business functions and can adapt these concepts to the pharmacy information system application to support business administration.
• Ability to communicate with both technical and non-technical employees across the enterprise.
• Demonstrated ability to perform system testing.
• Ability to mentor, teach and supervise support staff and/or analysts on application systems to help build knowledge, skill, and ability to meet goals set for and by the team and enterprise.
• Advanced computer function, particularly Microsoft Excel, Outlook, and PowerPoint.
• Electronic medical record function; Epic experience preferred.
• Basic working knowledge of interfaces and FTP.
• Advanced understanding of IT security.

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado's primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.