Branch Manager

The Branch Manager will provide management of company's activities and functions relating to the ongoing service, repair, maintenance and retention of all Schindler and other products existing within our portfolio as well as driving all recovery efforts for units outside our portfolio in an assigned geographic span. The Branch Manager will also oversee the Modernization activities (sales and operations) in the same assigned geography, and serve as the local connection point (resources, support and P&L) for the related New Installations activities as needed. All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.

• Develop and execute annual office business operations plans and budgets for service, repair, and modernization in support of the territory's financial and non-financial objectives and support the implementation of territory quality and operations initiatives. Grow portfolio unit count and value above market standards, with fixed price repairs driving the immediate business. Develop and execute market plan to direct the sale of company products and services for orders entered objective relating to price, volume, mix and market share across the various district load centers.
• Develop and execute a strategic, sustainable plan to deliver high quality service and grow loyalty with customers across all relevant product lines. Develop and maintain strong relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Manage, mentor and lead a team to deliver and drive their KPI's using appropriate performance management methods. Initiate procedures and leadership practices to create a business environment for participative management, including pro-active labor relations with local business agents. Plan, schedule and assign workload requirements interfacing skill levels of field and administrative personnel to the needs of the operation through PMS job elements, activities and performance reviews. Set expectations for Field Technician engagement by ensuring the completion of on-time installations, maintenance quality walks, route reviews, performance reviews and ride-alongs. As required, perform duties as a sales representative or a superintendent, depending on the structure of the local office.
• Ensure coordination and execution on all product safety responsibilities/initiatives in partnership with Field Quality Excellence organization including execution of proper testing and technical training.
• Manage field service activities for parts inventory, company tools, vehicles and other fixed assets for most cost-effective results. Responsible for managing net working capital and overseeing appropriate asset management measures and billing procedures. Responsible for legal interface of procedures like collection efforts and contractual disputes.

• Bachelor's Degree
• 3-5 years in various assignments with the Company, in the elevator industry, or in another related industry, preferred.
• Prior leadership experience preferred
• People management experience strongly preferred
• Excellent communication and leadership skills
• Financial acumen and analytical problem-solving skills
• Proficiency with Microsoft Word, PowerPoint and Excel. SAP experience is preferred