Director, CX Product Management - Commercialization

Meet the Team

Cisco's Customer Experience (CX) Product Management team is at the heart of how Cisco's $14B services business evolves to meet the demands of an AI-driven world. We are the team responsible for what customers see, touch, and experience across Cisco's support and professional services portfolio - from the offers we design to the intelligence we embed in every interaction.

We are in an exciting moment of transformation: simplifying a complex global portfolio, launching Cisco IQ as our AI-powered digital interface, and shifting from reactive support models to proactive, outcome-based customer experiences. This is a team that builds for scale, thinks in systems, and measures success by the value customers realize from their Cisco investments.

Your Impact

The Director of CX Commercialization will partner closely with Product, Sales, Marketing, Finance, and Executive Leadership to establish pricing strategies, packaging, discounting frameworks, and commercial policies. The ideal candidate will define, optimize & executive the CX monetization strategy - combining strong analytical and financial skills with a deep understanding of customer & partner behavior across our global markets.

Pricing Strategy & Monetization

• Develop and execute the CX overall pricing and monetization strategy.
• Establish pricing principles and governance to ensure consistency across the organization.

• Develop strategies that improve revenue growth, customer value, market competitiveness, and margin objectives.

• Establish pricing frameworks across offers, solutions, customer segments, geographies, and channels.
• Lead pricing and packaging initiatives for new products, features, and services.

Analytics & Insights

• Build sophisticated pricing analytics to identify opportunities for revenue and margin improvement.
• Analyze willingness-to-pay, price elasticity, customer segmentation, competitive pricing, discounting, and deal economics.
• Develop business cases and financial models supporting pricing recommendations.
• Analyze pricing and discounting trends across major deals and customer segments.
• Identify sources of price leakage and develop corrective actions.
• Contribute to Cisco's ongoing effort to streamline the CX offer portfolio across both PS and Technical Support offer constructs, reducing complexity for customers, partners, and internal operations while preserving and growing revenue.

Product & Go-to-Market Partnership

• Collaborate with Product Management to incorporate monetization into product strategy and development decisions.
• Partner with Sales and Marketing to understand customer value propositions, segmentation, and competitive positioning.
• Support product launches and go-to-market initiatives with pricing, packaging, and commercial strategies

Minimum Qualifications

• 10+ years of experience in pricing, monetization, strategy, finance, product management, revenue management, or related fields.
• Experience developing and implementing pricing strategies within a high-tech, software, SaaS, or technology-enabled business.
• Deep understanding of B2B pricing, SaaS economics, subscription models, and enterprise sales.
• Advanced analytical and financial modeling skills.
• Experience with pricing research, segmentation, price elasticity, willingness-to-pay, and competitive analysis.
• Solid understanding of SaaS metrics and unit economics.
• Experience working cross-functionally with Product, Sales, Finance, Marketing, and Executive Leadership.

Preferred Qualifications

• Excellent communication and executive presentation skills.
• Proven ability to lead strategic initiatives in a fast-paced, highly analytical environment.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.