Global PMO Lead

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We are looking for a Global PMO Lead who will lead the PMO for JLL's Project & Development Services (PDS) team on the NCR Atleos account. You'll be the operational link between the account's Center of Excellence (CoE), which sets global standards and tools, and the regional Senior Program Managers and variable project managers who deliver projects across the Americas, EMEA and APAC. You'll focus on global governance, risk management, reporting, process standardization and capital planning support, so that standards are applied consistently and the data flowing up to account leadership and NCR Atleos' Global Real Estate (GRE) team is accurate and consistent across regions. The regional Senior Program Managers own project delivery. You'll own the controls, financial discipline and data that make that deliver consistency across the capital plan. You'll report to the Global PDS & OP Lead and lead the Global PMO Coordinator. The role is based at NCR Atleos' global headquarters (GHQ) in Atlanta.

What this job involves: Global PMO Lead

• Lead the strategic direction, performance and operations of the NCR Atleos PDS PMO, and provide guidance and support to account leadership and NCR Atleos' GRE team.
• Put in place and run project controls and governance for the global portfolio, including risk management, standardized processes and procedures, and a performance monitoring and management system, and make sure project information and documentation sit securely on the agreed systems.
• Maintain the account's PDS & OP Field Manuals (playbooks), templates and standard processes, and make sure variable, in-country project managers who rotate on and off the account are trained on them and apply them consistently.
• Act as the single point of contact for new project instructions: take briefs from NCR Atleos' single point of contact (SPOC), agree the scope, and make sure work order sign-offs are in place.
• Match each project to the right in-country project manager, from within JLL or by appointing third-party providers, then work with local JLL teams to prepare and submit compliant proposals and coordinate any bid interviews.
• Introduce local delivery teams to the client on award, review key deliverables before they go to the client, and act as an escalation point for project issues alongside the regional Senior Program Managers.
• Work with the Global CoE Lead and CoE teams (Performance, Technology and Data, Sourcing, HSSE, and Risk and Compliance). The CoE designs the standards, KPI frameworks, platforms and tools; you make sure PDS teams apply them, and you feed PDS data, results and lessons learned back to the CoE.
• Support the Global PDS & OP Lead and the regional Senior Program Managers (Americas, EMEA and APAC), who direct each region's delivery teams, working hand in hand with the account's Finance team in the following capacities:
  • Cash Flow Forecasting (Actual vs. Forecast) for Capital and Operating Expense projects
  • Expense Forecasting
  • Capital planning support, including scope definition, preliminary costs and schedules, and a clear, transparent NCR Atleos capital request and approval process that builds in business unit input while maintaining governance
  • Contract approvals and execution, working with the Sourcing and Finance teams
  • Create and update PO trackers, be an SME in all financial and procurement related activities.
  • Manage POs, Invoicing & Accruals (including problem invoice logs) in conjunction with NCR Atleos requirements.
  • Monitor, manage and report on KPIs and on the account's regular program reporting (status, risk and financial), so that data is accurate and consistent across regions.
• Initiate projects and update project status from Initiation to Closeout in JLL's project management system (Ingenious.Build)
  • This role requires advanced knowledge of use of JLL's Ingenious.Build software.
• Monitor and follow up with global Project Managers on Ingenious. Build data integrity.
  • Project Managers are in EMEA, APAC and the Americas region.
• Manage Ingenious.Build with variable project managers.
• Support the account regional teams as needed and collaborate with all service lines (Center of Excellence, IFM, OP, Transactions, Lease Administration, Finance).
• Help with on-board process of new client vendors in conjunction with the account's Sourcing Lead.
• Develop relationships with consultants/contractors/vendors and help the project management team evaluate their performance against KPIs.
• Close projects financially and report to the client, and support post-project client feedback and lessons learned across regions
• Ensure that the JLL and client databases are accurate and consistently updated with relevant information, documentation, and other items in real time.
• Prepare Ad-Hoc reporting as needed.
• Ensure best practices are being followed, and the right resources are available to project managers.
• Demonstrate proficiency in the use and application of all PDS technology as required for assigned projects.
• Comply with all JLL policies and procedures, including but not limited to ethics and business practice.
• Foster innovation, drive AI adoption, and ensure data integration into Azara to create custom dashboards and data driven insights, working with the CoE's Technology and Data team so that PDS data feeds the CoE's platforms accurately
• Lead, Manage and Inspire a Global PMO Coordinator based in EMEA, along with any variable PMO resources

Desired skills and experience for this job

• We are seeking an experienced PMO, Program or Project Manager that is tech-minded and has a financial aptitude.

• Bachelor's degree from an accredited institution in Accounting, Communication, Business, Finance, Architecture, Engineering, or Construction Management strongly preferred.

• 10+ years of experience in corporate real estate
• Experience establishing or running a PMO, including project controls, governance and risk management for a multi-region portfolio
• Experience applying centrally defined standards, tools and KPI frameworks (for example from a Center of Excellence) across variable, in-country project teams in multiple regions and time zones
• Advanced MS Excel, Ingenious.Build, Technology skills, with exposure to AI-enabled platforms such as JLL Azara
• Experience using MS Project is a plus to build and manage project and program schedules.
• Experience with principal or managed-principal delivery models, and the PO, invoicing and accrual controls that go with them, is preferred
• PMP or an equivalent project or program management certification is preferred
• Individual must be a self-starter who takes initiative and can juggle multiple tasks and priorities.
• The ideal candidate will identify and drive opportunities for process, productivity improvement and develop and implement best in class businesses.
• Ability to identify, establish, and maintain excellent business relationships with key stakeholders on the account and client team.
• Demonstrates strong analytical and problem-solving skills with a strong background in data analytics.
• Proven ability to build solid and collaborative relationships with team members that foster a contagiously productive team environment.
• Articulate and effective communicator, comfortable presenting to clients and account leadership
• Excellent verbal and written communication skills
• Experience in Engineering, construction management, real estate, finance or accounting highly preferred
• Highly organized with strong analytical skills
• Strong interpersonal skills with an ability to interact with external and internal clients.
• Ability to successfully communicate with client's representatives and team members.
• Ability to multitask and work both in a team and independently.
• Demonstrate understanding of all aspects of construction projects effectively and efficiently including, but not limited to Budgeting and Scheduling
• Knowledge of Microsoft Office applications

Tech minded

The real estate and construction industries are consistently changing with technology. You'll need to make technology work to your advantage. You must demonstrate proficiency in the use and application of project management technology tools and continually seek opportunities to develop your skillset.

An achiever

We'll expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high-volume environment. Most importantly, you'll want to contribute to a diverse, supportive, and talented team.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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