IDCS Service Delivery Manager

Description

The Service Delivery Manager (SDM) is a key member of the program leadership team responsible for driving the day-to-day execution and delivery of services across the program. The SDM serves as an operational integrator, ensuring program teams, technical leads, service owners, and functional organizations remain aligned to customer priorities, contractual commitments, service level expectations and program objectives.

Working closely with the Program Manager, the SDM provides leadership and oversight of daily operations, identifies and resolves barrier to execution, monitors service performance and drives accountability across the organization. The role serves as a primary connection point between program leadership, delivery teams, and the customer to ensure services are delivered reliably, efficiently, and with a strong mission focus.

Clearance Required:

Must be a US Citizen and have an active Secret security clearance

Primary Responsibilities:

• Led and coordinate day-to-day program operations and service delivery activities in coordination with the PM
• Translate program priorities and customer requirements into clear actions across delivery teams.
• Maintain visibility into operational performance, emerging issues, dependencies, and execution risks
• Drive cross functional coordination among technical teams, service owners, program management subcontracts and functional organizations
• Ensure actions commitments, and decision are documented, assigned, tracked and communicated
• Identify barriers to execution and drive issues to resolution or elevate them to program leadership when appropriate
• Support implementation of program priorities, operational changes, and continuous improvement initiatives.
• Establish and maintain an operating rhythm for reviewing service health and performance.
• Analyze services trends and identify opportunities to improve performance.

• Build and maintain a trusted advisor relationship with Customers while developing a deep understanding of their priorities.
• Partner with the program manager and program leadership to establish priorities and facilitate daily/weekly operational reviews and other program execution forums
• Maintain appropriate mechanism for tracking and managing risks, issues, actions, and decision.

Basic Qualifications:

• BA/BS or equivalent experience and 12+ years of prior relevant experience or Masters with 10+ years or prior relevant experience. Generally has 7+ years of experience supervising or leading teams or projects.
• Demonstrated Air Force experience and background in cybersecurity programs and leadership in technical complex organizations

• Demonstrate aptitude in cost, schedule and performance management

• Must have strong problem-solving, analytical, communication and people skills

• Demonstrate poise and ability to act calmly and competently in high-pressure, high-stress situations.

• Must possess a PMP certification

Preferred Experience:

• Demonstrated experience with an Air Force or Space Force Customer, and/or prior military experience

• Prior managerial roles successfully performing on a large Cost-Plus IT services or Software Delivery contract.
• Experience managing information systems and network operations programs

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.