Software Support Analyst - Specialist

Computer Education & Training

This is a professional, Information Technologies (IT) position that is responsible for administering, monitoring, and modifying software or applications, related tools and interfaces. Software or applications are generally designed to meet specific business needs - in both the physical and virtual learning environment, as well as the Cloud. Provide technical support to internal and/or external constituents. Stay current with emerging trends.

Individual employed is responsible for managing information technology for students and instructors of UMSL's professional skills programs.

Responsibilities include:

• Provide support for instructors and students in the virtual learning environment, including remote synchronous learning (via video technology) and asynchronous learning in the Cloud.
• For synchronous (live) courses, set up and maintain computing environments for student use, including setting student IP addresses, setting daily gateway passwords, uploading student files to OneDrive, and creating links to class student data files through SharePoint. Provide desktop support as needed for those courses held in-person.
• Ensure students have access to the learning management system and needed course materials.
• Build, maintain, and deploy computing environments with a variety of software needed for teaching and learning.
• Maintain current desktop computers and server; create and implement plans for greater performance, stability, security, and cost-effectiveness through migration to the cloud, appropriate on-premise upgrades, and on-going software upgrades.
• Provide support for issuing digital badges and credentials.
• Provide backup solutions in case of a system failure.
• Maintain departmental subscriptions to educational tools and Microsoft Azure cloud tools.
• Maintain internal team intranet (in SharePoint Online).

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Monday-Friday 7:30-4:30

In appraising the relative qualifications of candidates for all levels, consideration will be given to the extent and type of experience with various information technology functions and to the extent and type of pertinent education and formal training.

• An associate degree or an equivalent combination of education, certifications, and experience and 2+ years work experience from which comparable knowledge and skills can be acquired.
• Experience with software applications, Windows operating systems, and hardware.
• Evening, weekend and call-in work may be required to meet deadlines and correct system failures.
  

• Excellent communication skills (written and verbal).
• Excellent organizational skills and the ability to handle multiple priorities.
• Excellent customer service skills, including working with students, faculty, and staff.
• Familiarity with systems analysis procedures and techniques.
• Experience working with IT within an educational environment.
• Curiosity and willingness to adapt to changes and innovations in IT.\
• Experience in Cloud, virtual desktops, or Software as a Service (SaaS).
• Experience with PowerShell, Power Automate, or similar, scripting for computer management activities.
• Experience with Microsoft InTune.
  

Pay commensurate with education and experience.
Hiring Range: $51,875 - $66,810 Annual
Grade: GGS-9E
University Title: Software Support Analyst - Specialist

Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.

Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Job site: http://umsl.jobs.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.