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Vantive: A New Company Built on Our Legacy
Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.
At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. Each of us are driven to help improve patients' lives worldwide. Join us as we revolutionize kidney care and other vital organ support.
*Completion of the proposed sale of Vantive to funds managed by the Carlyle Group is subject to receipt of customary regulatory approvals and satisfaction of other closing conditions. Your Role at Baxter: This position leads initiatives and develops plans to provide operational support for Baxter's eSolutions by driving awareness, implementation, and technical support for trading partners, customers, and suppliers to expedite Baxter's business transactions and increase operational efficiencies.
What you'll be doing:
Partner with the eSolutions Manager to identify key process improvements and technical skill development opportunities. Assist in the development of team success metrics and implement quality standards. Initial escalation point for customer (internal & external) issues and team member assistance. Assist with additional support and implementation work to ensure timely resolution of requests. Lead development and documents of standard troubleshooting processes and procedures; creation and dissemination of materials for customer and stakeholder awareness and training. Ensure all problems and incidents are tracked appropriately and addressed in a timely fashion in accordance with department service targets. Drive collaboration with Business Systems Analysts and IT to track and resolve issues in a timely manner. Ensure data standards are HIPAA compliant and adhere to Baxter privacy and security policies. Identify additional solutions or practices to improve the operations and activities of Baxter e-Solutions and the customer journey. Participate in projects relating to Baxter's e-Solutions and liaise with key stakeholders. Collaborate with IT business partners and suppliers on key business initiatives.
What you'll bring:
Bachelor's degree or equivalent At least 1year prior work experience in support role with 1 or more years of previous customer service experience Working knowledge of JDE and Renal Homecare Services and/or Baxter's Center for Service model(s) Previous experience with EDI and/or e-commerce solutions; including knowledge of ANSI X12, XML, HTML, and other languages Proficiency with MS office suite (Outlook, Teams, Word, Excel, PowerPoint), Tableau, process flow software, and CRM software Root cause analysis Proven track record of delivering results in a fast-paced, rapidly-evolving environment, including the ability to facilitate changes in customer behavior Previous experience with EDI and/or e-commerce solutions preferred including knowledge and ANSI X12, XML, HTML, and other languages Demonstrated ability to identify and implement process improvements Solid business acumen and ability to see the big picture and anticipate business needs Strong technical orientation with desire to learn new technologies Demonstrated analytical capability and good problem-solving skills Ability to plan, set priorities, and manage multiple tasks and meet deadlines Strong verbal and written communication skills Innovative mindset with experience developing process improvement Collaborative ability to work cross-functionally, as well as individually Excellent telephone skills with ability to organize virtual and in-person meetings and trainings Self-motivated and ability to make sound decisions balancing customer need and business impact
Baxter is committed to supporting the need for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $64,000 to $80,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. #LI-BT1
Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice UPDATE
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
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Baxter
Dec 04, 2024