Summer 2025 - Learning Management Systems Intern - 90383006 Hybrid Wilmington DE or Philadelphia PA

Your success is a train ride away!

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

POSITION SUMMARY:

The internship with Amtrak's Safety & Technical Training (S&TT) team is an exciting opportunity to gain hands-on experience within a fast-paced training operations department where we support new technology initiatives and projects that improve the learning experience for frontline employee trainees. The intern will have the opportunity to affect change while expanding their leadership skills, project management, and technical knowledge.

There are several large initiatives that the intern may participate in:

• Administering Amtrak's learning management system (LMS), SAP SuccessFactors. Assist in the evolution of the LMS, this includes developing processes for managing and uploading course content, supporting users, assigning learning and a data quality assurance project.
• Collaborating with technical training design team members on new eLearning development projects to test prior to deployment.
• Assist with building electronic exams within our LMS system

The intern will work in collaboration with various levels of stakeholders including S&TT Instructional Designers, Trainers, and Training Managers, and collaborate with other team members in HR and Digital Technology.

ESSENTIAL FUNCTIONS:

• Provide support to Director of Training Analytics and Lead Learning Systems Specialist on LMS process improvement projects and initiatives
• Collaborate with team members to implement eLearning testing process
• Support change management for the various initiatives ensuring training staff is aware of changes to training programs, LMS, or processes
• Utilize quality assurance strategies to detect and correct problems with LMS data
• Establish and maintain data integrity rules and processes for the LMS such as course descriptions, course changes, assignment of course categories and course maintenance
• Assist with daily operations support of the LMS, develop processes for managing and uploading course content, electronic exams, supporting users, and assigning learning
• Consult with team members and participate in business requirements gathering and workflow process design as well as quality assurance testing
• Create job aids and tutorials as needed to help employees familiarize themselves with the LMS and its functionality
• Generates standard reports, as requested, and assists with data analysis
• Troubleshoot LMS issues
• Provide excellent internal customer service
• Assist with other special projects, and duties as needed

MINIMUM QUALIFICATIONS:

• Must be actively pursuing a degree at an accredited educational institution.
• Must be actively pursuing an undergraduate degree inManagement Information Systems or Business Analytics.
• Must have at least 1 year of academic undergraduate studies completed or a sophomore status at minimum.
• Must have a cumulative GPA of 2.8 or higher.
• Excellent problem solving and critical thinking skills
• Attention to detail
• Inquisitive and willing to ask questions to gain solid understanding of task at hand

PREFERRED QUALIFICATIONS:

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Project, SharePoint, Teams)
• Relevant work experience (e.g., internships, school jobs)
• Prior experience with database administration preferred but not required

COMMUNICATIONS AND INTERPERSONAL SKILLS:

Must have excellent oral and written communication skills.

The hourly range is $17.50 per hour - $35.00 per hour. Pay is based on factors including school year, program of study, etc. In addition, paid internships include Amtrak rail pass privileges as a part of the experience along with one (1) PTO day per academic year.

Summer 2025 internship program will run from May 19th - August 8, 2025.

Requisition ID:163273

Posting Location(s):N/A

Work Arrangement:06-Onsite

Job Family/Function:Safety & Security

Relocation Offered:No

Travel Requirements:0 - 5%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR * 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. *1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.