Technical Support Engineer

A specialist with a wide range of experiences. Having wide-ranging experience, uses professional concepts and Fortinet company objectives to resolve complex issues in creative and effective ways objectives.

Job duties and responsabilities::

• As the primary post sales technical resource. A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.
• Independently debug broad, complex, and unique networks with mixed media and protocols is required.
• Thrive in stressful environments and immediately be productive in troubleshooting and debugging issues.
• Act as a reliable go-to resource for difficult and complex escalations.
• Proactively review reports of software engineers.
• Facilitate root cause investigations and suggest implementation of corrective and preventative measures.
• Provide or suggest technical content improvement to customer-facing forums or other technical documentation.

Job Skills required:

• Experience in a technical support role in a networking/security company or equivalent education
• Strong understanding of TCP/IP, routing protocols, L2/L3 switches
• Experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
• Strong troubleshooting and problem-solving skills
• Extensive working knowledge of Windows, UNIX or Linux
• Previous call center experience, preferably supporting data networking products and/or security products is desirable.
• Strong English skills both written and verbal.

Qualifications - An engineer who:

• Is expert level of products and solution knowledge
• Troubleshoot new issues on-the-fly accurately and effectively
• Work lengthier escalations, manage independent lab design and reproduction without much guidance
• Consistently identify viable workarounds
• Proactively acquire in-depth troubleshooting and feature skills
• Proactively designs new teaching material and labs once new knowledge is acquired
• Thrive in stressful environments and immediately be productive in troubleshooting and debugging issues
• Excellent written and verbal communication skills

Experience and Education:

• Experience in a technical support/post-sales role.
• Minimum bachelor's degree in computer science, Software Engineering, or an equivalent combination of training and experience related field.
• Good to have - NSE4-8, CCNA, CCNP, CCIE, AWS, Azure, Linux, ITIL v4

Fortinet has been built on diversity. Our company is a diverse workplace resulting from an integrated team with true international representation and contributors with a variety of talents, backgrounds, experiences, and approaches. We have an equal and transparent selection process, you will be considered regardless of gender, race, color, religion, sexual orientation, age, citizenship, marital status, or disability. In fact, if you have any disability that requires for us to do any accommodation, please contact us at accommadations@fortinet.com.